Business Development Customer Service

LINDA GOTWALT ad0gso@r.postjobfree.com

**** ******* ****** *** ****, MO 6444970 918-***-****

FOCUS

To transfer my business development, customer services and psych tech experience toward a position that requires communications, listening, coordination, recruitment, and the ability to educate clients while achieving goals in a demanding setting.

BRIEF

Offering a BS degree in Psychology, over 2 years of experience as a psych tech, and over 16 years in management utilizing relationship management, recruitment, problem solving, and leadership skills:

- Persuasive Communications - Scheduling/ Organization - Recruitment/Mentoring

- Assessment/Evaluation - Cross-Functional Team Collaboration - Updating Documentation

- Leadership - New Customer/Client Acquisition - Rapport Building

- Professional Presentation - Organization/Planning/Logistics - Problem Solving

Skilled in conducting assessment, creating action plans, and following through to monitor records, processes, and performance along with solid experience working with multi-disciplinary teams, and communicating policies & procedures; skilled in empowering teams to take the initiative.

Broad experience in establishing priorities, delegating activities, and achieving objectives

Solution oriented with the ability to identify and anticipate problems essential to formulating action plans,

Broad knowledge of human resources, recruiting, hiring, interviewing, labor relations and compliance

As a Psych Tech conducted assessments, conducted group therapy and implemented treatment plans for multigenerational clients; collaborated with doctors, therapists and administration EDUCATION

BACHELOR OF SCIENCE IN PSYCHOLOGY OKLAHOMA WESLEYAN UNIVERSITY PROFESSIONAL EXPERIENCE

Shipping & Receiving/Customer Service - JC Penney 5/2021 to present Monitored and verified shipping and receiving documentation to ensure the accuracy; processed documentation and moved merchandise to the floor; reviewed and verified pricing. Customer Service - Kohl’s 01/2019 to 2021

Implemented effective solution-oriented plans to ensure customer satisfaction. Trained and mentored team members. Achieved ambitious performance goals.

Personal Online Shopper – Wal-Mart 01/2019 to -04/2019 Customer Service/Self Check Out Host- Wal-Mart 04/2019 to 08/2019 Customer Service - Sears 07/2018 to 01/2019 Provided leadership and assisted customers with a wide range of matters. Wal-Mart

Sales/Store Support Manager 09/2015 to 05/2016

Inventory Management Specialist 10/2011 to 09/2015 Performed a wide range of management functions including Human Resource compliance; recruited, hired, trained and developed top talent. Conducted employee training and orientation. Ensure the integrity of inventory, HR and business records.

PSYCH EXPERIENCE

Psych Tech, Visiting Nurses

Psych Tech, Brookhaven

PROFILE

Informative…Persuasive…Goal-driven… Results-oriented… Effective Interpersonal Skills Solid organizational skills… Sound judgment… Diligent… Resourceful… Flexible…

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