One of my many skills is critical thinking

JOSHUA BIENDA

CONTACT

Cell - 592-***-****

Skype - Live:Jbiendagy_1

Email - ad0gja@r.postjobfree.com /

ad0gja@r.postjobfree.com

ADDRESS

**** ******* ‘B’ Block ‘X’ Diamond

New Scheme, East Bank Demerara,

Guyana, S.A.

PROFILE

Analytical, energetic, proven critical thinking skills and meticulous with a broad and deep experience business analysis, customer relation in B2B & B2C, daily and weekly expenses reporting, billing along with payment reviewing/ processing.

QUALIFACTIONS

DIPLOMACIES WITH UK

ACCREDIATION:

• SIXTH SIGMA

OCTOBER 2023

• OPERATION

MANAGEMENT

MAY 2022

• BUSINESS

COMMUNICATION

MARCH 2023

• INTERNATION

FOUNDATION IN

BUSINESS

PENDING

SOFTWARE SKILLS

Microsoft office (power point, excel,

etc.) 2023 & 365

QuickBooks POS & Pro plus

MOD

SOFT/ HARD SKILLS

Communication

Data analysis

Project management

Problem-solving/Critical thinking

Team Leadership

Negations

Strategic planning

PROFESSIONAL EXPERIENCE

DATA ENTRY CLERK/ANALYSIS • MARCH 2019- AUGUST 2020 S.B Professional Services.

Work history:

Organizing, Summarizing and classification of expenditures for varying dates.

Preparing spread sheets using Microsoft Excel for expenditures (Cash & Cheques) and revenues.

Organizing and checking for any imbalances in yearly and monthly expenditures.

Achievements/Accomplishments gained:

Acquired a stronger business style bookkeeping skills and knowledge which allowed me to complete more tasks more effectively.

Created a more effective way of processing Microsoft expenditures, which made meeting deadlines ahead of schedule. Gained a keen and swift attention to detail.

CUSTOMER SERVICE REPRESENTATIVE • AUGUST 2019 – MARCH 2020.

Qualfon

Work history:

* Assisting customers with issues such as (missing packages, incorrect deliveries, and unknown charges with Amazon), and providing customers with knowledge and rebates or refunds if necessary.

*Troubleshooting technical issues and providing technical support. Training and development

Performance improvement

Technical-support

Documentation and control

Time management

Creativity

INTERESTS

Literature

Poetry

Music

Environmentalism

Art

Football

* Create or update customer information in the client database.

* Process customer orders and purchase of products and services.

* Creating accurate records of customers’ transactions.

* Collaborated with innovative ideas on training of new customer service representatives.

* Guiding and advising a team of customer service representatives to ensure faster productivity and eliminating errors.

* Speaking to a minimum of 90 customers in an 8-hour shift a day with 90% positive reviews.

* Using Amazons intricate customer services systems to assist customers.

* Review order purchases, pricing and issuing refunds and discounts.

* Tracking items for customers. Calculating and issuing invoices for customers.

Achievements/Accomplishments gained:

Acquired stronger communication, customer services, problem- solving and leadership skills.

Acquired several perfect scores on customer assistance and enquiries. Learned and successfully taught new skills and ways to assist and deal with customers which boosted positive reviews for the team. Advanced to collaborating on training new customer service representative within 3 months.

Became a training team leader within 4 months (providing new CSRs with knowledge, training and advise on live calls and chats). Executed innovative sales and marketing strategies which increased sales 40%.

Performing quality checks on team members and providing improvements information to teams of 12 and more.

Gained management and extensive team leading experience by supervising and training teams of 12 people and more. ASSISTANT BOND/STORE MANAGER • JANUARY 2023 –

SEPTEMBER 2023

P.A.S. Auto (S.B Professional Servies)

Work history:

* Daily and monthly reports of inventory and stock taking of bond

(warehouse) and store.

* Maintaining records, creating statistical reports.

* Researching equipment from manufacturers and comparing it competitors.

* Ensures customer satisfaction by researching and resolving customer issues.

* Billing of Cash and Credit sales daily sales and billing reports transactions using QuickBooks.

* Organizing delivery and pickup of all store and bond(warehouse) items.

* Assisting supervising of importing of containers with new inventory such as (Complete truck springs and pistons etc.) and stock taking of parts.

* Updating QuickBooks of the new imports of stocks added to the inventory, adjusting pricing based on competitors’ market sales.

* Supervising and organizing the export of products sold and processing its transactions.

* Overseeing the safety and maintenance of the bond(warehouse) and store.

* Assist in hiring temporary employees to organize bond(warehouse) when copious amounts of products are being organized and restocked.

* Daily reports of expenditures for store and bond(warehouse). Achievements/Accomplishments gained:

Acquired stronger customer service, problem-solving, creative and leadership skills, which increased sales by building customer reports. Gained more knowledge and experience with innovative sales skills and marketing strategies within the field.

Implemented a new computerized way of logging daily expenses and other expenses that has improved the daily reporting of all expenses for both store and bond(warehouse), decreasing time making for more efficiency.

.

Accomplished a strong and broader knowledge and understand of different truck and tractor parts.

Acquired knowledge on different types of sales strategies through experience.

Gained more knowledge and experience supervising others and meeting project goals.

Acquired a stronger understanding of QuickBooks.

Implemented safer storage methods for storing equipment and parts, reducing cost for damaged products, and reducing safety risks that may arise.

FRONT DESK AGENT • JANUARY 2023 – SEPTEMBER 2023

Ramada Wyndham hotel

Work history:

* Checking in guest into the hotel

* Manage online, phone and in-person room reservation.

* Distribute room keys and explain the hotel amenities and local attractions.

* Processing payments and explaining payments methods, billing, and invoices to guests.

* Responding to guest complaints and reaching out to the applicable department to resolve the matter.

* Working with other departments to ensure all guest rooms and experience meet hotel standards and accommodate any special clients.

* Assisting clients and guests with the planning of special events such as business conferences and relaying to applicable department.

* processing payment transactions for events and creating folios.

* Arranging specialized services for VIP customers,

* Processing a full in-house check of all guests’ billings and making sure they are up-to-date and to the balanced to the correct amount.

* Checking off cashiers’ daily transactions individually and ensuring zero discrepancies of transactions (both cash and credit card).

* Checking casino VIP’s and their balances with the hotel. Achievements/Accomplishments gained:

Established efficient workflow processes, monitoring daily productivity, implementing modifications to improve overall activities for better guest experiences giving me 95% positive feedback from clients and guest.

Using my customer relation experience and empathy I was able acquire 10% more hotel guests than other agents.

Implementing more efficient ways of communicating with other departments which allowed for faster resolve of clients/ customers related issues.

Contact this candidate