PAMELA STEINBACHER
**** ********* **** ***********, ** 17772 570-***-****
PROFESSIONAL PROFILE
Customer service oriented professional with strong leadership skills. Able to facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Motivate to create a collaborative and respectful environment.
Regarded as a natural people person with strong interpersonal communication skills.
Manage time and priorities in multi-task environments.
Communication Platforms – Zoom and Skype.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
KEY QUALIFICATIONS
Human Resource Management Organizational Improvements Interpersonal Professional Communications
Business Operations Practice Structure, Leadership & Management Medical Administrative Procedures
Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling Medical Terminology
Insurance Verification CMS1500 Processing Co-Payments UB-04 Medical Records Management
Insurance Billing Procedures Insurance Claim Cycle Health Records Management
Electronic Health Records (EHR) Electronic Medical Records (EMR)
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2022
PROFESSIONAL EXPERIENCE
Ultimate Medical Academy Turbotville, PA 02/2021 – 06/2022
Full Time Student
Remained self-directed, motivated, and accountable for personal actions.
Came prepared for class and completed assignments on time.
Navigated new technology, utilized available resources, and set realistic expectations.
Stay-at-Home-Parent Turbotville, PA 01/2019 – 02/2021
Homemaker
Invested in providing a stable environment for the family.
Provided care, discipline, and nurturing.
Showed strong leadership skills and managed budget.
Geisinger Hospital – Danville, PA 06/2007 – 01/2019
Housekeeper
Cleaned patient rooms and any other areas assigned in accordance with procedures.
Worked independently with minimal supervision and met established deadlines.
Respected patient privacy and maintained confidentiality standards.
Ben Franklin Bridge – Philadelphia, PA 04/2003 – 06/2007
Team Lead
Managed inbound and outbound phone calls, Handled orders, and processed payments.
Supervised staff members and organized their daily scheduling.
Provided support to management team, opened and closed the establishment, and made certain standards for customer service were followed.
Built relationships and led by example to create a positive atmosphere.
VOLUNTEER
Volunteered at Exchange Pool for 4 years
Handled pool maintenance tasks