Account Executive Customer Relations
Resume:
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PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
EDUCATION
CERTIFICATIONS
LANGUAGES
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Fabien Lopez
® San Angelo, TX 76904 *2-325*******
4 fabien.smartfone @ gmail.com
Encouraging manager and analytical problem-solver with talents for team
building, leading and motivating, as well as excellent customer relations aptitude
and relationship-building skills. Proficient in using independent decision-making
skills and sound judgment to positively impact company success. Dedicated to
applying training, monitoring and morale-building abilities to enhance employee
engagement and boost performance. Organized and dependable candidate
successful at managing multiple priorities with a positive attitude. Willingness to
take on added responsibilities to meet team goals. To seek and maintain full-time
position that offers professional challenges utilizing interpersonal skills, excellent
time management and problem-solving skills.
I'm good with people. stay focused on
the task at hand. Self motivated. am
looking for a career that offers stability.
SHIFT MANAGER 09/2021 to CURRENT
Cotton Patch Cafe San Angelo, TX
e Trained and mentored new employees to maximize team performance.
* Kept employees operating productively and working on task to meet
business and customer needs.
e Supervised employees and oversaw quality compliance with company
standards for food and services.
e Worked closely with team members to schedule breaks and shifts to meet
state regulations.
ACCOUNT EXECUTIVE 07/2021 to 09/2021
4r Broadcasting San Angelo, TX
e Strengthened customer relationships with proactive and collaborative
approach to managing needs.
e Distributed marketing materials to existing and prospective clients to
promote products and services.
FRAUD DETECTION ANALYST 09/2020 to 06/2021
Sitel San Angelo, TX
e Tracked fraud cases and monitored trends to develop strategies for
prevention.
e Reviewed reports and individual transactions which appeared suspicious to
uncover possible fraudulent activity.
e Produced detailed reports of fraud investigations and presented findings to
senior management.
e Evaluated customer data to identify and prevent fraudulent activities.
STORE MANAGER 05/2017 to 09/2019
Metro PCSInc San Angelo, TX
¢ Managed inventory control, cash control, and store opening and closing
procedures.
e Managed store employees successfully in fast-paced environment through
proactive communication and positive feedback.
« Completed point of sale opening and closing procedures.
e Rotated merchandise and displays to feature new products and
promotions.
e Assisted with hiring, training and mentoring new staff members.
* Maximized sales and minimized shrinkage through excellent customer
service and adherence to standard practices.
e¢ Set effective store schedules based on forecasted customer levels,
individual employee knowledge, and service requirements.
e Coached sales associates in product specifications, sales incentives, and
selling techniques, significantly increasing customer satisfaction ratings.
e Reconciled daily sales transactions to balance and log day-to-day revenue.
e Promoted team collaboration, performance, and efficiency by fostering
healthy environments focused on mutual success.
e Supervised guests at front counter, answering questions regarding
products.
e Developed and implemented successful staff incentive programs to
motivate employees.
e Trained new employees on proper protocols and customer service
standards.
Ged
Eden Jr.high, Eden, TX
e Certified restaurant manager, Cotton Patch Cafe - 5 year certification.
e TABC certification - 2 year certification
Spanish
SE
Native or Bilingual
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