Customer Service Call Center
Resume:
Stephanie Gillespie
Greeneville, TN
Phone: 205-***-**** Email: ad0dq6@r.postjobfree.com
Career Objective
To obtain a challenging position that effectively utilizes my problem solving, communication and supervisory skills and possesses excellent growth potential.
Professional Summary
Strong supervisory, coaching, motivating and training skills
Demonstrated experience in developing customer service associates to improve performance
High achiever with exceptional customer service experience
Able to prioritize goals and task in order to meet established deadlines
Strong interpersonal and communication skills
Mentor & coach to peers and team members
Experience analyzing data, identifying problems and recommending solutions
Proficient in Microsoft Office and Outlook
Professional Experience
2017 – Present Blue Cross Blue Shield of Alabama Birmingham, AL
Customer Relations Specialist
Provide resolution to customer inquiries in a call center
Assist with roll-over calls in CSD Health Management, Cap Trainees, CSD Provider outpatient precertification
Sustain relationships with partnering departments throughout the Company
Protect personal health information and assist with all medical policy information
Clinical Health Specialist liaison roll over calls
Explain customer health, dental and vision benefits
Ensure accurate documentation for District Office Outreach customer service
Special Projects
oWorld Class, 2020 and 2021 all four quarters
oMonitor Boxes
2013 – 2019 Peak Season Birmingham, AL
Customer Service Shipping, Receiving and Traffic Clerk
Answered all incoming calls to resolve order status
Processed customer requests for products
Entered and evaluated data to attain appropriate invoicing information
Maintained inventory data on incoming and outgoing shipments
Expedited urgent deliveries and determined appropriate shipping methods
Performed general office duties
2013 – 2019 Lowe’s Home Improvement Birmingham, AL
Front End Customer Service Associate
Provided prompt and friendly customer service
Performed monetary sales transactions
Trained new cashiers
Coached cahiers on areas of needed skill development
Filed orders for specialty products
2011 – 2013 Allstate Birmingham, AL
Claims Specialist
Reviewed client claims
Determined client policy coverage
Evaluated settlement
Authorized claim payment
Conducted third party claim investigations
Education
1991 – 1993 Hiwassee College (some college) Monroe, TN (Did not complete)
1991-Greeneveille High School Graduate with a diploma
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