Business Planning Change Management

DH Dayna Hicks

BALLGROUND, GA ***** 404-***-****

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PROFESSIONAL

SUMMARY

Dedicated and compassionate Durable Medical Equipment leader with a strong background in healthcare administration and a genuine desire to help individuals improve their quality of life. Seeking a challenging position where I can leverage my expertise in managing and coordinating the procurement, distribution, and maintenance of durable medical equipment (DME) to ensure optimal patient care and satisfaction. Committed to providing innovative solutions, exceptional customer service, and maintaining regulatory compliance. A proactive team player with excellent communication skills, ready to contribute to the success of a dynamic healthcare organization.

SKILLS Leadership

Teamwork and team management

Training and development

Critical thinking and problem

solving

Strong work ethic

Oral and written communication

skills

Professionalism

Time Management

Multitasker

Analytical skills

Partnership Development

Employee Relations

Business Planning

Contract Management

Quality Assurance

Program Oversight

Media Relations

Risk Mitigation

Project Management

Company Representation

Change Management

Operations Oversight

Policy Development

Profitability Optimization

Product Development

Process Improvement

Financial Management

Brand Management

Program Management

Regulatory Compliance

Consulting

Marketing Expertise

Operations Management

Vendor Sourcing and Negotiations

WORK HISTORY PRESIDENT 01/2017 to CURRENT

Elite Wound Care and Medical Supply

Hire and train all personnel from order entry, delivering, billing through collections

Set up system of record, Brightree, train and implement the system Manage relationships and contracts with all major insurance companies Document process and procedures for medical equipment requirements by insurance companies along with individual requirements such as Prior Authorizations, guidelines on how often patients can get equipment, etc Also responsible for understanding reconsiderations, redeterminations, and appeals

Manage the relationship with our equipment vendors Schedule periodic “lunch and learn” sessions to keep associates current on products

Direct the credentialing and accreditation programs Work with referral sources and patients to ensure smooth delivery of equipment

Developed and manage a continuous improvement plan for all areas of the company

This role requires strong communication skills, technical / analytical skills to stay profitable.

CONSULTANT 01/2015 to 01/2016

Independent Consulting

Small Business consulting

Business Process Reviews

Workflow Management

Improved delivery time

Sales compensation

GLOBAL PROFESSIONAL SERVICES CONSULTANT 01/2011 to 01/2015 NCR

Developed marketing materials and conducted sales training for the Professional Services organization to sale point-of-sale products globally Developed and presented customer level materials for sales to present to customers

Developed the analytical tools to track the success of our programs. CLIENT PARTNER / RELATIONSHIP MANAGER 01/2010 to 01/2011 FICO

Managed relationship between FICO and TransUnion

Developed new lines of business and more mutually productive relationships with our partners

Introduced 2 existing USA products in the Canadian market. RELATIONSHIP MANAGER / PROGRAM MANAGER 01/2003 to 01/2010 CompuCredit and First Bank of Delaware

Managed Vendor Relationship which included management and oversight of a matrix organization

Developed and implemented the vendor management program, which provided quarterly reviews to the senior management team, the Board of Directors and the FDIC

Served as the liaison between our company and the FDIC as well as leader of the regulatory examinations for the Safety and Soundness and Compliance with the FDIC.

SENIOR VICE PRESIDENT 01/1982 to 01/2003

Equifax, American

Managed the relationship with our outsourced partner IBM Led the North American Technology Team to support the online system for Equifax, supported a $800M revenue stream

Validated and implemented each customers requirements with regards to policies and procedures

Developed and implanted a “Root Cause Analysis” process that we implemented with our customers any time the system was down for online transactions.

EDUCATION Masters Business Administration 1996

Emory University Goizueta Business School, Atlanta, Ga Bachelor Business Administration and Computer Science 1982 Freed Hardeman University, Henderson, TN

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