Jaden Hope

**** ******** **., ******** *****, VA 23464

Cell 757-***-****

ad0cxi@r.postjobfree.com

Active Security Clearance & Security Plus Certification

Related Skills:

Secret Security Clearance / Air Force Reservist

Strong analytical, administrative, and problem-solving skills

Combined experience of record management and creating and implementing process improvement projects in order to maintain and support administrative and executive office.

Highly proficient in Medical Terminology, Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), Health Insurance Portability and Assurance Act (HIPAA), Carepoint Health Application Suite (CHAS), and Health Artifact Image Management Solution (HAIMS).

Cyber Security Major with over 2 years of IT experience focused on obtaining certifications.

Employment History:

Help Desk Technician 11/2021- Present

Employer: United States Air Force Reserves

Andrews Air force base, Upper Marlboro, MD, Orders 40hrs weekly

Serves as service desk member that services, assign, and communicate request to other administrators.

Maintains hardware and software inventory.

Assist with projects such as full hardware updates, adding pacs onto systems, and software updates.

Install, upgrade, support, and troubleshoot printers, computer hardware, windows 10 OS, and other military authorized equipment.

Respond to customer trouble request and problem calls received by telephone, email, or generated a ticketing system.

Assisted with JBA genesis GOLIVE installing pacs on over 100 military healthcare systems.

Medical Administrator 09/2022- Present

Employer: Eursdale & Epic Government (Continued contractor) Portsmouth Naval Hospital

1099 Holcomb Rd., Portsmouth, VA

Communicate with providers and medical specialist regarding patient issues and other patient health concerns.

Store, maintain, and insure the confidentiality of military sponsors and beneficiary’s medical records.

Verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographics information, and scheduling beneficiary requests for MTF primary or specialty care appointments.

Utilize MHS GENESIS appointment templates, provider schedules, and provider schedules provided by COR/MTF.

Medical Administrator 11/2021-Present

Employer: United States Air Force Reserves

Andrews Air force base, Upper Marlboro, MD, Orders 40hrs weekly

Conduct annual audits of over 5,000 Medical and Dental records.

Assist members with travel requests, travel vouchers, and travel claims using the Defense Travel System (DTS)

Compose correspondence such as letters, endorsements, memorandum, and reports from readily available information.

Analyzes and summarizes data studying administrative and patient care processes across the ambulatory sites to identify and correct deficiencies and inefficiencies (demonstrating proficiency in Access, PowerPoint, Excel, Publisher, and Project).

Education:

University of Maryland Eastern Shore Aug 2020- May 2021

Degree: Computer Science

Princess Anne, MD

ECPI University Nov 2022- Present

Degree: Cyber Security

Virginia Beach, Virginia

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