Customer Service Strategic Planning
Resume:
Matt Lintz
ad0caw@r.postjobfree.com
Skills Providing excellent customer service in automotive parts both walk in and commercial sales. Able to multi task between phone orders, counter sales, and on-line orders. Supervised team to facilitate picking, coordinating, dispatching, and tracking deliveries to ensure customer satisfaction. Over 30 years supervising groups of 20 to 50, business acumen, strategic planning, scheduling, payroll control, customer service, recruiting, interviewing, hiring, mass hiring, on-boarding and training, mentoring, coaching and developing, progressive counseling, corrective action, conducting meetings and presentations, driving sales through merchandising, planogramming, receiving, logistics, expense control, ordering, inventory control, asset protection, building maintenance, CCTV, Workforce Management, Loss Prevention Reporting, HR Management software. MVR certified. Achievements
• Managed highest volume store in my district for the last two years. Cut shrink from 2.25 to 1.7% in 8 months.
• Recruited, hired, trained managers and staff for three new store set ups/grand openings.
• Functioned as liaison between VP of construction and county to get certificate of occupancy for grand opening.
• Assisted with new store set ups, remodels and clean-up projects all over Northern and Central Virginia.
• Successfully implemented new company logistics program in store eliminating back log of freight.
• Developed internal candidates to become shift, assistant and store managers.
• Drove customer service, traffic conversion and club enrollments resulting in three straight years of positive comp increases the highest being 19%,
• District store trainer.
• Trained managers in my region on implementation of new company e-commerce website and in-store-kiosks.
• Best Payroll control in market 2009.
• Highest traffic conversion and rewards enrollment percentage in market 2010.
• Lowest shrink percentage, best mis mate control and highest rewards enrollment percentage in market 2011.
• Received People’s Choice Awards for excellent customer service 2010 & 2011.
• Helped take a struggling store from down 6% to a positive 5% comp resulting in a remodel.
• Assisted district manager in running multiple units two separate times in my career.
• Selected by district manager to run overnight planogram crews throughout the Richmond Market. Work History Autozone Mega Hub Store #1137 9/2018-Present: Assistant Manager/Commercial Sales Specialist Supervising auto parts store sales to retail and commercial customers. Did scheduling, coaching, training new employees. Also ordering and tracking delivery of parts to internal customer as well as outside network purchases for both internal and external customer.
Five Below: 10/2012-6/2018: Store Manager
• Managed discount variety store geared toward teens and young adults. AFLAC: 7/2012-10/2012: Associate/Independent Agent
Opened payroll accounts and sold supplemental insurance to employees of local businesses. DSW Shoe Warehouse: 6/2004 – 6/2012: Store Manager
Supervised 30 associates in a 25,000 square foot shoe warehouse with $5.8 million in volume. Linens N Things 5/1999 – 3/2004: Senior Merchandise Manager
Led merchandise managers and associates in operation of home furnishings $10 million store. Ross Dress for Less 11/1995 – 5/1999: Store Manager
Supervised 25 employees in an off-price retailer with up to $4 million in volume. Jamesway 11/1991 – 11/1995: Assistant Manager, Stafford VA
• Supervision of hardlines merchandising for 70,000 Square foot store with $8 million in volume.
• Ames Department Stores 6/1989 – 11/1991: Richmond Market
• Supervised hardlines departments in Richmond market 30,000 square foot with $5-6 million in volume. Education University of Dayton, BA Communication 8/1985 – 4/1989 References:
Professional
Rosa Rosas: Current Supervisor Auto Zone: 571-***-**** Personal:
Tammy Buffaloe: Known for 11 years. Currently working for Progressive: 727-***-****
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