Human Resources Product Quality
Resume:
Diana Banks
Multiple Capabilities
Tallahassee, FL
ad0bwz@r.postjobfree.com
To work for a company in a result-driven position that provides to me financial reward and recognition with the possibility for growth.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Denny's American Diner - Tallahassee, FL
February 2020 to May 2023
Served patrons in a positive and friendly manner, Provided information to help food and beverage selections, Took orders quickly and accurately, Presented ordered choices in a prompt and efficient manner, Threw away expired ingredients and condiments Mailroom inserter
Tallahassee Democrat - Tallahassee, FL
September 2018 to February 2020
Operated newspaper inserter machine, Fed preprints into insert machine hopper neatly and accurately, Monitored insert machine to reduce double inserts and/or skips so that all jackets have correct inserts, Cleaned the newspaper machines
Problem Resolution Specialist
NGA Human Resources - Tallahassee, FL
July 2016 to August 2018
Evaluated client issues and aided in their resolution within the timeframe required, Collaborated with clients and ensured that proper questions were asked to uncover problems, Handled client inquiries, compiled reports for administration to review
Supervisor
Chick-fil-A - Tallahassee, FL
April 2014 to June 2016
Assisted in the smooth and safe operations in the kitchen, Reported about faults that occured Assistant Manager
Burger King - Tallahassee, FL
February 2011 to March 2014
Provided leadership and direction, Ensured product quality and availability, Worked closely with the store manager, Ensured that health, safety, and security rules were followed, Maintained store standards, including stocked and cleaned
Education
Some College in Computer Networking Support Services Lively Technical Center - Tallahassee, FL
September 2009 to January 2011
Skills
• Food Protection Managment, Leadership, Active Listening, Decision- Making, Delegating, Ability to think "outside-the-box", Team-playing, Multi-Tasking, Results-driven, Detail-oriented, Ability to work well under pressure (10+ years)
• Profit & Loss
• Operating Systems
• Microsoft Windows
• LAN
Awards
1st Place, The Business Simulation Competition
September 2015
Took initiative as the leader of the group. Assumed responsibility for active decision-making which directly affected Profits and Losses for the company. Efficiently interpreted numerical data in quarterly P&L reports identifying opportunities to benefit the company and thus excelling overall in profits compared to the competition. My company, Infinitive Progress, ended with profits quadrupled in value. Certifications and Licenses
ServSafe Food Protection Manager
June 2019 to June 2024
Certificate #18058330
Exam Score: 96%
Computer Networking
September 2009 to January 2011
• Connect Operating Systems
• Configure Software
• Troubleshoot technological issues
Assessments
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food safety — Proficient
June 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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