Customer Service Call Center

Linda L. Latshaw

**** ** **** ******, ********, Florida 32669

Cell: 352-***-****

Email: ad0bbr@r.postjobfree.com

BUSINESS LEADERSHIP PROFILE

Results-oriented professional. Customer-service oriented with proven ability to provide team-spirited leadership for maximum productivity. Skilled in communicating effectively to attain company goals for A/R and A/P. Proficient at developing and implementing training programs. Proficient at assignments, allonges, liens, mortgages, and notes for foreclosure and bankruptcy.

Customer Service for 425 attorney offices across the U.S with 200 clients to coordinate our process for Title, Mortgages and documentation

Worked First American Title System for a chain of Title, Liens, and Assignments

Supervision, training and career coaching Multi-tasking/workload

Management for hospitals, physician offices, and surgery centers full bookkeeping and A/R, A/P.

Proficient at PBX, Registration, and collections

Exceeded collections set by CFO

Skilled in conflict resolution with complaining patients due to service and billing

Incorporated scheduling system for offices

Creation/delivery of reports research and analysis

Call center operations and financial services operations

Retail Store Management

Government Procurement

COMPUTER SKILLS

Cash register, POS System, Pricing, and inventory

Microsoft Office, Word, Excel, Proprietary banking, and call center software packages.

Hospital, clinic, and physician office software

Scheduling knowledge, CPT, ICD9 coding.

Financial Counselor

Medicare, Medicaid, and all Insurance resolutions

Reorganizing and setting A/R goals

Medical Record filing to include numerous clinics and Research centers for corporate standard.

WORK HISTORY

Fidelity, FIS, FNFS, LPS – Remote Worker

Title Specialist, Customer Service, Document Specialist

1/5/2004 to 3/4/2013 Layoff

Research & Treatment Center

1998 – 2000 Manager of Nonprofit Center for Research

501 3c nonprofit Grant writing for funds

Event planning

Donation coordinator

Ambassador Hotel – Ocean Blvd, West Palm Beach

1999-2000

Managed Hotel Restaurant

Management of employees

Check-in at Desk

Second job.

HTI, HCA, IPN, Columbia and back to HCA

1989 – 1995

Clerk, Supervisor, Manager, Assistant Director, and Director

Letters of reference available upon request. Degrees not included

Reason for employment:

Only require Clerk positions and or Customer Service

Looking for something to supplement income. Husband passed and meeting extra expenses is becoming difficult.

Contact this candidate