Terre Haute Customer Service

Sherri Rogers

ad0ab2@r.postjobfree.com • +1-812-***-****

Terre Haute, IN 47803

Analytical and solution-driven professional with a successful track record of managing business, HR, and financial operations. Proficient in providing dedicated administrative support as well as customer service through effective written and verbal communication. Skilled in resolving operational problems and addressing customer concerns. Competent at payroll management, general ledger reconciliation, and accounts payable. Well-versed in leveraging digital tools and technologies to enable a seamless operational workflow. Knowledgeable in Kronos and other MS Office applications.

Areas of Expertise

Business Operations

HR Management

Financial Accounting

Administrative Support

Professional Communication

Customer Satisfaction

Problem Solving

Database Management

Performance Evaluation

Documents & Reports

MS Office Applications

Regulatory Compliance

Experience Highlights

Automated Clearing House (ACH) network associate 05/2022 to Present

First Financial Corporation Terre Haute, IN

Spearhead ACH Processing, understanding NACHA Rules, and liaising with the third-party senders, as well as all originators, to ensure annual audits’ completion. Uphold total adherence to all regulatory requirements regarding ACH/NACHA and Federal policies.

●Led training and advised ACH staff and customers on all ACH Rules and requirements.

●Delivered superior customer service by resolving critical issues in a prompt and professional manner.

Sales Associate 10/2018 to 05/2022

Kohl's Terre Haute, IN

Oversaw store payroll, scheduling, cash office, and supply orders while coordinating all processes in the associate life cycle. Pinpointed the workforce requirements, headed operational functions, and directed team members. Nurtured Kohl's hospitality culture with practical problem-solving for delivering excellent customer service. Maintained and troubleshot in-store technology resources and tools by following company best practices and standards.

●Strategized and brainstormed plans with team members by applying technical and digital expertise through the deployment of company tools and technology.

●Analyzed crucial store issues while ideating and implementing robust solutions to address them.

Bank Teller 02/2021 to 08/2021

First Financial Corporation Rockville, IN

Streamlined major day-to-day financial transactions to diligently serve the customers. Monitored, recorded, reported, and stored data related to transactions, bank supplies, and customers, ensuring all the information is complete and precise.

●Provided outstanding customer service by understanding customer needs in a meticulous manner and offering solutions best suited to their requirements.

●Answered phone calls and queries while assisting the bank management with financial and administrative operations.

Additional Experience

HR Manager, Area Supervisor & Manager

Subway Terre Haute, IN

Counseled managers on candidate selection, coordinating exit interviews, and recommending appropriate changes. Organized and delivered orientation and training programs to prepare employees for assignments.

●Conceptualized and pioneered a dynamic recruiting, testing, and interviewing program to assist the organization staff.

●Played a paramount role in managing location's food and labor costs while offering recommendations to management for meeting growth projections.

Education

Certificates in Business Administration 06/2021 to Present

Ivy Tech Community College Terre Haute, IN

High school diploma

Linton High School Linton, IN

Certifications and Licenses

Business Administration 05/2022 to Present

Terre Haute Business Adm TC

Business Administration

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