NISHIKA G

Email: ad0a6g@r.postjobfree.com

Phone: +1-612-***-****

PROFESSIONAL SUMMARY:

Around 8+ years of IT experience in Salesforce.com CRM Platform as Salesforce Developer with Certification of Certified Platform Developer1 and Salesforce Certified Administrator.

Experience in capturing client requirement, Designing, Configuration, Customizing, according to the business requirement.

Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Reports & Dashboards, Developed Formula fields, Validation rules, Public Groups, Queue and Flow Builder.

Strong Salesforce development experience with Apex Classes, Apex Triggers, Batch Apex, Controller Classes, and integrating with external source by developing REST web services.

Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.

Experience with Sales Cloud and Service Cloud.

Extensive work experience in designing Custom objects, Custom fields, Page layouts, Record types, Custom Tabs, Custom reports and Dashboards.

Worked on REST/SOAP Web service to integrate Salesforce with third party systems.

Worked on implementing various advanced fields and relationships in Data model like Picklists, Field Dependencies, Lookup filters, Custom Formula Fields, Master-Detail, Lookup and Many to Many Relationships.

Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.

Experience in customizing standard objects, creating roles & profiles and configured the permissions based on the organizational hierarchy.

Experienced in creating Permission sets, Roles Hierarchies and Sharing settings, Email Services (Email Templates), Workflow Actions and Process Builder settings.

Experience in data migration using Import wizard and Data loader.

Good experience with Automation tools like Approval Processes, Workflows, Process Builder and Cloud Flow Designer.

Experience in Flows by using Sharing Flow, Record Triggered Flow, Schedule Triggered Flow, Platform Event – Triggered Flow and Auto launch Flow.

In-Depth knowledge on Lead management, Case Management, Web-to-Lead, Web-to-Case and Email-to-Case.

Good experience with Customization, Configuration, Apex and Visualforce pages.

Good Experience with Service cloud flow, Lightning Events, Bundle configurations, Lightning Data Services, Parent child component activities, aura method and lightning inside visual force pages.

Installing AppExchange products and setup with vendors.

Experienced in Deployment from Sandbox to Production using Deployment tools like Force.com IDE and Change Sets.

Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

Worked on Agile/Scrum methodologies.

Handling calls with internal team and status reports to reporting managers.

Ready to learn new technology.

TECHNICAL SKILLS:

Salesforce.com Technologies : Salesforce CRM (Sales Cloud, Service Cloud), Apex Language,

Apex Classes/Controller, Visual Force (Pages, Components, and Controllers), Apex Trigger, Lightning Pages, SOQL,

SOSL, Workflow rules & Approval processes, Tableau CRM, Aura, SFDC, Reports &

Dashboards.

Web Technologies : HTML, CSS.

Salesforce Tools : Apex Data loader, Work Bench, Change Sets, Journey builder, Content builder, Mobile studio

Operating Systems : Windows, Linux.

Documentation Tools : MS Word, Excel.

PROFESSIONAL EXPERIENCE:

Client: CVS Health, TX. June 2022 – Present.

Role: Salesforce Developer

Responsibilities:

Involved in Salesforce.com Application and database setup and customized the app to match the functional requirements of the organization.

Developed work plans or reviews other work plan timelines and manages workflows to meet project timeframes.

Tracking knowledge Initiatives led by users and employees using Salesforce customizations, Reports generation and Data migration.

Involved in business meetings and done changes in the application according to the business requirements.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Proficient in Tableau CRM, with a proven track record of leveraging its capabilities to transform complex datasets into actionable insights and intuitive visualizations for data-driven decision-making.

Customized the Force.com platform by developing Apex Triggers, Apex Classes.

Implemented AWS Connect as a cloud-based contact center, integrating seamlessly with Salesforce Service Cloud for a unified agent desktop.

Used Data Loader for insert, update, and bulk import or export of data to Salesforce.com Objects.

Implemented ERP integration enabling bidirectional sync between Salesforce and SAP using APIs and web services.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.

Worked on Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts and Generated templates for the Email alerts.

Worked on time dependent workflow and created Tasks, Email alerts and Field updates for users.

Worked on the many Standard Salesforce objects like Accounts, Leads, Cases, Opportunities, Reports, Dashboards etc.,

Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change set.

Worked on creating custom lightning record layouts and displaying the pre-populated fields and dynamic forms based on user criteria.

Experienced working with profile-based permissions on fields and objects.

Responsible for creating email templates and updating templates based on client requests.

Excellent troubleshooting and problem resolution skills with a demonstrated ability to quickly analyze and resolve issues.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules, Escalation rules for cases, automating business logic.

Involved in standup meetings, this resulted to bring good solution to the business requirement.

Helped in documenting the requirements and preparation of flow and design charts.

Environments: Salesforce.com platform, Apex Classes/Controller, Apex Trigger, Lightning Pages, SOQL, SOSL, Profiles, Users, Roles, Custom Objects, Page Layouts, Permission Sets, Data Loader, Roles Hierarchies, Sharing rules, Manual sharing, Queues, Workflow and Approvals, Process Builder, Flow Builder, Lightning components.

Client: Mirimus, NY. July 2019 – May 2022.

Role: Salesforce Developer

Description:

Responsibilities:

Actively involved in Requirement analysis, design and effort estimations and planning.

Ensure reporting is created and structured to inform management on the performance of their teams and businesses.

Created Apex classes, triggers to enforce constraints in accordance with the business rules on the custom objects.

Customer account management including creating new customer accounts, importing data and correcting accounts.

Used Data Loader for insert, update and bulk import or export of data to Salesforce.com Objects.

Developed APIs and built custom integrations to connect AWS contact flows with Salesforce for screen pop and CRM data sync.

Developed and deployed ERP integration solutions utilizing ERP Cloud Connect to integrate Salesforce with Oracle ERP and NetSuite platforms.

Skilled in data modeling, dashboard design, and advanced visualization techniques within Tableau CRM, enabling stakeholders to uncover trends, monitor KPIs, and drive strategic initiatives with clear and concise analytics.

Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.

Worked on REST/SOAP Web service to integrate Salesforce with third party systems.

Developed Custom Objects, Fields, Dependent Picklist values, and validation rules, Page Layouts, Search Layouts and Tabs.

Implemented the approval process and workflow rules to automate existing business processes.

Writing queries using SOQL and SOSL in Apex Classes and Triggers.

Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows.

Implemented Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Worked on OWD (Organization Wide Default) settings.

Worked on Creating Process Builder workflow as per the business requirements.

Customized different Page Layouts and assigned them for different Profile Users.

Involved in standup meetings, this resulted to bring good solution to the business requirement.

Customized the objects like Account, Contact, Lead, Opportunity and Campaign.

Environments: Salesforce.com platform, Profiles, Users, Roles, Reports & Dashboards, Data Loader, Validation Rules, Workflows, Sharing rules, Approval Processes

Client: Standalone IT Solutions. April 2016 – May 2018.

Role: Salesforce Developer

Responsibilities:

Involved in Salesforce.com Application and database setup and customized the app to match the functional requirements of the organization.

Experience working with profile-based permissions on fields and objects.

Involved in creating the objects, tabs, fields, and formulas.

Created Profiles, Roles, Public Groups and Page Layouts and also configured the Permissions based on the organization hierarchy requirements.

Created Permission Sets.

Creating the new User profiles and monitor the access levels.

Generated templates for the Email alerts.

Involved in security levels as field level security and organization wide defaults.

Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.

Developed automation Email Alerts and Email Templates.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.

Implemented picklists, dependent picklists, and validation formula fields to the custom objects.

Used Picklists, Dependent Picklists and Record types to enforce data quality.

Involved in gathering requirements, respond to requested changes and identify Customizations.

Used to read, extract and load data from comma separated values (.CSV) files.

Involved in Configuration and Customization.

Interacted with business user for gathering the requirements for Salesforce implementation.

Developed and performed training for the sales staff on the use of the system.

Responsible for daily client calls, status reports and issue reporting.

Environment: Salesforce.com platform, Profiles, Users, Roles, Reports & Dashboards, Data Loader,

Workflows, Page Layouts, Validation Rules, Roles Hierarchies, Permission Sets,Email Templates.

Client: AIG, India. July 2014 – March 2016.

Role: Salesforce Developer

Responsibilities:

Involved in Salesforce.com Application and database setup and customized the app to match the functional requirements of the organization.

Involved in creating the objects, tabs, fields, and formulas.

Established Master-Detail relationship between Custom objects.

Involved in designing Custom objects, Junction objects.

Created Profiles, Roles, Public Groups and Page Layouts and also configured the Permissions based on the organization hierarchy requirements.

Involved in security levels as field level security and organization wide defaults.

By using Data Loader and Import Wizard imported excel based customer information records in to accounts, contacts and cases.

Responsible for creating email templates and updating templates based on client requests.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.

Experience working with profile-based permissions on fields and objects.

Involved in gathering requirements, respond to requested changes and identify Customizations.

Used to read, extract and load data from .CSV files.

Supported team with Administrative and general usage requests & trouble shooting issues.

Interacted with business user for gathering the requirements for Salesforce implementation.

Performed training for new and existing users on how to use internal applications.

Responsible for daily client calls, status reports and issue reporting.

Environment: Salesforce.com platform, Profiles, Users, Roles, Reports & Dashboards, Data Loader,

Workflows, Page Layouts, Validation Rules, Roles Hierarchies, Permission Sets,

Email Templates.

EDUCATION:

B.Tech(Bachelors) – Information Technology- Sreenidhi Institute of Science and Technology (JNTUH)- 2013

PROFESSIONAL CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified Developer

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