Portfolio/ Program Manager

K. Shawn Hertzig

ad09sq@r.postjobfree.com • 312-***-****

Sturgis, MI 49091

Proven executive leader with extensive experience in the execution of global business and technology initiatives.

Expert at promoting culture of high performance and continuous improvement through learning and quality review. Recognized for employing a unique skill that combines process and result-oriented capabilities with a focus on ensuring customer success and delivery. Expertise in insurance, financial services, logistics, retail, and real estate services. Proven success in project implementations by building and maintaining senior client relationships. Skilled at retaining and recruiting top talent, motivating team members, and celebrating diversity.

Areas of Expertise

Portfolio/Program Management

Leadership & Direction

Attention to Detail

Professional Training

Process Improvement/Optimization

Digital transformation

Written and Verbal Communication Skills

Business Analysis

Budgeting & Forecasting

Career Experience

Hebe’s Cup LLC, Sturgis, MI 2021 – Present

President and Founder, Self Employed

Qualitest Group, formerly Olenick and Associates, Chicago, IL 2012 - 2021

Vice President

New Business Development, Marketing and Diversity

Lead new and legacy client project implementations collaborating with solution, innovation, and delivery teams. Managed and fostered client relationship and teams acting as a trusted advisor. Partnered with peers to identify and expand product and service offerings to attain growth, improved profitability, and lower operating costs. Infused diversity into corporate culture, policy, and service to ensure innovative, reputable, and competitive quality service to clients.

Collaborated with clients to identify opportunities for digital transformation and implemented innovative solutions resulting in a 50% increase in revenue and a 15% reduction in operating costs in a two-year period.

Leveraging analysis of P&L data, created, and executed marketing strategy and plan continuously developing the company brand and building awareness in the marketplace.

Interfaced directly with internal and external partners in technology, recruiting, pricing, legal/ contracts, and C Level Executives.

Established and fostered partner relationships with Women in IT, Community and Veteran organizations to heighten awareness, provide opportunities and retain and develop talent.

Partner

Global Talent and Acquisition, and Client Account Manager

Reporting to President, responsible for developing and implementing strategic recruiting plans for high volume contingent workforce solutions. Collaborate with Business Development Team to advance and execute operationally sound recruiting solutions for a variety of Information Technology roles across the United Stated, Northern Ireland, and Buenos Aires, Argentina and integrate workforce strategies into overall Talent Acquisition strategies and goals.

Established close relationships with C level Executives through real world practical knowledge of leading large programs and planning and implementation of strategic solutions.

Directed and developed a Global team of 25 recruiters across US and Northern Ireland.

Matured and operationalized recruiting strategies and solutions for high volume, time sensitive consulting needs at the Global level, and partnered with the Business Development Group in response to client account needs.

Drove and managed workforce planning and retention programs and activities including creation and facilitation of a quarterly Talent Academy Training Program with curriculum focused on software quality assurance, project management, requirements management, testing and development operations skills for college graduates and career changers.

Senior Lead Consultant

Senior Lead IT Business/Systems Analyst supporting a large financial institution’s FFIEC Internet Authentication Program estimated at $15 million, remediating 18 high risk applications with delivery duration across three years.

Led analysis of current state business system processes for in-scope applications.

Collaborated with customer, business, technology, and operations to Define High Level and Detailed Business requirements to ensure accurate assessment of impact and communication of proposed changes.

Partnered with solution architect and assisted program manager with project planning, status, managing issues and risks and the RFP process.

Allstate Insurance Company, Northbrook, IL 2012 – 2012

Independent Contractor, Sr. Program Manager

Nine Month effort acting as Program Manager supporting Allstate Claims Medical Bill applications. Led technical development teams in programming project requirements and ensuring quality standards were met for the upgrade of X12 standard platform for sending data via Electronic Data Interchange (EDI) which applies to healthcare providers, payers, software vendors, clearinghouses/third party billers foundational for the IDC-10 (diagnosis code), as well as the Upgrade of Allstate’s Medical Bill Processing 3rd Party vendor Mitchell application to take advantage of current fixes, enhancements, and updated pricing in order to leverage enhanced vendor functionality.

Developed project plan and managed activities of all impacted technical programming areas.

Created clear and attainable project objectives.

Managed cost, time, scope and tracked and controlled issues risks and change controls.

Managed vendor and client relationships and engaged external enterprise teams as required including Infrastructure and Architecture.

Accenture Consulting LLC, Chicago, IL 2010 – 2012

System Integration, Financial Services Manager

Consultant Executive acting in a variety of Leadership roles including Program Manager, Project Manager and Testing Team Manager, across Retail, Capital Markets and Banking Industries. Enabled success in delivery to major “diamond” clients utilizing expert skills in Client Relationship and Cross Functional Team Management, as well as all phases of the Software Development Life Cycle appreciating the structured processes that sustain it.

Staffing Engagements Included:

Program Manager at major Retail company responsible for the implementation of a Credit Card Acceptance Program across a West Coast Retail Network. Effort included project management of several internal and 3rd party vendor teams delivering program changes across IT, Advertising, Media, Signage, Marketing and Training.

Test Team Manager for a major Capital Markets firm, acting in a Sr. Manager capacity, supporting implementation for a strategic program separating Capital Market client entities. Included developing and driving Test Approach, Strategy, and end-to-end Test Planning as well as managing a talented testing team of 6.

Manager leading efforts to drive and influence process improvement options for a major Banking organizations Global Finance Technology Group. Efforts resulted in client achievement of SDLC testing maturity with integration of standard, repeatable processes, common tools, automated testing, and standardized metrics for measurement.

Additional Experience

MDA Lending Solutions, formerly Cordance Technologies, Inc, a Transunion Co., Chicago, IL 2006 - 2010

Director of IT Product Development

Allstate Insurance Company, Northbrook, IL 2004 - 2006

Product Portfolio Release Manager/ Career Manager, Claims Technology Services

Strategy Manager and Consultant, Claims Technology Services

Encompass Insurance Company, formerly known as CNA Personal Insurance, an Allstate Co., Chicago, IL 1999 – 2004

Manager, Claims Technology Development and Support

Claims Consultant

CNA Personal Insurance, Chicago, IL 1990 – 1999

Claims Consultant

Business Consultant, Personal Lines Marketing

Product/ Pricing Analyst, Personal Lines Marketing

Product Analyst, Commercial Lines Automated Rating

Allstate Insurance Company, South Barrington, IL 1982 -1990

Senior Commercial Service Representative

Certifications

May 2010 PMP Project Management Professional

July 2019 PSM Professional Scrum Master

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