Ramya Bellam

Certified Salesforce Developer/Admin

Contact: 380-***-****

Email:ad08nw@r.postjobfree.com Linkedin: www.linkedin.com/in/ramyacrm PROFESSIONAL SUMMARY:

• A Certified Salesforce professional with more than 6 years of work experience in Salesforce technologies: Sales Cloud, Service Cloud, Marketing cloud Force.com Platform with domain experience including analysis, requirement gathering, design, developer, enhancements, testing, deployment, and maintenance of standalone object-oriented enterprise applications.

• Highly skilled in Salesforce.com (SFDC) development and implementation.

• Experience in all the phases of Software Development Life Cycle (SDLC) from analysis to maintenance in both Waterfall and Agile models.

• Expertise in Salesforce Setup activities, Configuration, Administration, Customization, Mapping, Data Migration, and Integration of Saleforce.com applications and good experience in Lightning.

• Proficient in customizing standard objects like Account, Contact, Lead, Opportunity, Case and Campaign as needed.

• Extensive Experience in creating Roles, Profiles, Page Layouts, Record Types, and Assignment rules, Workflow Alerts and Actions, Approval Workflows, Reports, Dashboards, Outbound messaging.

• Expert in developing Custom Applications, Custom objects, Custom fields, Custom Tabs, Custom components, and Role based page layouts.

• Profound understanding of Security and Sharing Rules implementation at object, field, and record levels

• Proficient in Salesforce.com SFA, Visualforce, Force.com Apex Classes, Apex triggers, SOQL, and SOSL, Force.com API.

• Working knowledge of ETL Tools on Apex Data loader, MuleSoft, Informatica on Cloud and other app exchange data migration tools.

• Involved in Code Deployments using Change Sets from Sandbox to production

• Integrated Salesforce CRM with external CRM explicitly using web services API

• Good Knowledge of Salesforce Wave Analytics, Salesforce Einstein, and Tableau

• Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.

• Extensive Experience in Salesforce Integration within house legacy systems using Web services API like REST, Bulk and SOAP and third-party tools like Cast Iron and Informatica-on-Demand.

• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.

• Experience in integrating Marketing cloud API’S with salesforce. Languages

APEX, SQL, C, C++, Java, Python

Web Development XML, HTML, DHTML, CSS, JavaScript, Angular JS ETL Tools Data Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer Skills

JAVASCRIPT (2 year), XML (2 years), APEX (3 years), WORKFLOW (2 years), LOADER (2 years) Restful API

(1 year)

Salesforce (4 Years) Angular JS (1 year) AWS (1 Year), CLM (1 year) TECHNICAL SKILLS

SOQL, SOSL, Apex Classes, Apex Triggers, Workflow and Approvals, Sharing Rules, Apex Extensions, Visualforce, Formulas, Validation Rules, Assignment Rules, Knowledge Articles, AppExchange, Custom Objects, Custom Fields, Dashboards and Reports, Opportunity Management, Lightning, Case Management, SOAP API, REST API, Analytic Snapshots. Professional Experience:

Century Link (Co) Mar 2021 - Present

Senior Salesforce Developer

Responsibilities:

• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.

• Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.

• Created many Lightning Components and Server-side Controllers to meet the business requirement.

• Designed, implemented, and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application.

• Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects.

• Developed robust Lightning Pages using aura framework and placed them on the community builder.

• Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.

• Used Lightning Out to compose components on a Visualforce page and integrated between components on the client side with JavaScript and Lightning Events.

• Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.

• Worked on Salesforce Lightning Process Builder to easily automate Business Processes.

• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

• Used Twilio Rest APIs from Apex and have automated sending bulk SMS to the members of a Campaign and have enabled one to one messaging in Salesforce.

• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform and Twilio make Lightning Application mobile

• Used Salesforce1 Simulator during the development to test if the lightning components works properly on the mobile device.

• Used Sforce.one for managing navigation and built custom Visualforce components with jQuery Mobile and AngularJS.

• Used Salesforce Lightning Inspector to debug the lightning components during the development process.

• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

• Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages.

• Hands full of experience on Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.

• Experience in using GIT, Jenkins Etc.

Environment: Sales Cloud, Salesforce.com platform, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.

Bipsum Solution Mar 2020 to Mar 2021

Salesforce Developer/Admin

Responsibilities:

• Developed various custom objects, formula fields, Master-Detail, Look up relationships, Tabs, Validation rules.

• Created various Profiles, Roles, and page layouts and configured the permission based on the Organization hierarchy requirements.

• Worked on various salesforce.com standard objects like Cases, Leads, Accounts, Contacts, Opportunity, Campaigns, Reports and Dashboards.

• Worked on sales cloud and service cloud.

• Designed and developed custom tabs, Validation-rules, Assignment rules Approval processes and Auto response for automating business logic.

• implemented Security access to the user’s profiles by creating Object Level Security, Field Level Security, and record level security.

• Designed and developed the Record types, Quick actions, Workflow rules, Process builders

• Developed Visual Force Pages, Apex classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, Web Services API and Apex Triggers for various functional needs in application.

• Developed complex mappings & mapplets in informatic to load the data using different transformations.

• Integrated the web services API, for extracting the data from External Systems.

• Worked on Web to Lead and Web to Case.

• Created Wrapper Classes to capture multiple entries.

• Used series of Ant Scripts to commit and pull files from GitHub.

• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using force.com platform.

• Experience in Aura framework, Lightning components and salesforce Lightning Design system

(SLDS).

• Developed App Builder and Mobile app using Lightning.

• Involved in the training sessions to the internal business users to use the application and develop their own custom report.

• Experience Working across various SFDC implementations covering sales cloud and service cloud.

• Worked on live Agent (Chat) provides a Coach with the ability to instantly communicate with Members.

• Implemented Case Management Automation (on case Object) to track and solve customer’s issues.

• Used the Sandbox Environment for testing and migrated the code to production after testing.

• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com Objects. Used it to read, Extract, and load data from comma separated values (CSV) files.

• Coordinated the process of Production defect fixes and support.

• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force and Force.com IDE.

• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.

• Implemented Salesforce.com web services client using Sales force web services API, Java, XML, and partner WSDL.

• Escalates important issues to the attention of the department head so that decisions can be made promptly.

• Developed Apex classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, Web Services API, and Apex Triggers for various functional needs in application. Environment: Salesforce.com unlimited edition, Salesforce Lightning, Sales Cloud, Apex Language, Visual Force (Pages, component, and controller), AppExchange, Apptus, HTML, Web services, Reports, Custom Objects, Workflow and approvals, Reports, Custom objects, Custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, CPQ, Excel, Validation rules

VSoft- Technologies Nov 2019 to Jan 2020

Salesforce Developer/Admin

Responsibilities:

• Performed data migration for standard objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.

• Migrated thousands of records from old instances to the new integrated instance.

• Expertise working on various SFDC implementations including Sales cloud, Service cloud, Community cloud, Chatter and App-Exchange applications.

• Enhanced the existing portal functionality and moved to Community cloud for more functionalities including chatter, employee portal, customer portal, channel sales community, and customer support community.

• Re-factored Apex triggers to improve performance and triggers using best practices by using collections like Maps, Sets and Lists.

• Developed Custom Business Logic using Apex Classes, Components, Triggers, and Controller Classes for different functional needs.

• Enhanced the existing portal functionality and moved to community cloud for more functionalities including chatter, employee portal, and customer portal.

• Worked on the Opportunity Management Vertical which is primarily concerned with sales and pending deals using the Opportunity object and certain related standard and custom objects.

• Responsible for creating Opportunities, coordination of development to offshore resources, Escalation for development work, and unit testing on all requirements.

• Involved in separate phases of Opportunity, Product Object, Price Books and Opportunity Products, as well as various custom objects associated with Opportunities such as Strategic Deal Information.

• Implemented Record Types, Field Limits, Page Layouts for different business tiers in the opportunity object.

• Worked on implementing Customer communities for Viacom. Using the Customer community, the customer can find the required banking information. Go through the articles that are published. Post FAQ's. The community site also contains branding pages to show case articles • Deployed JMeter to validate mule flows where Mule ESB applications were implemented into MMC (Mule Management Console)

• Updated existing Approval Processes and created Approval steps with actions such as email alerts and field updates

• Expertise using SOQL & SOSL for the data manipulation in Force.com Explorer.

• Worked on SKUID to customize both standard and custom objects on Force.com.

• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com

• Experience in setup of Single Sign-On process with multiple systems using Federated ID and Custom Attribute.

• Implemented Web to Lead Functionality for users, auto creation of leads on salesforce site through public site form submit operation.

• Provided Training to the internal users and user groups on how to use the new integrated application and helped them to stop using their old instance.

• Conducted UAT with the Business users, gathered feedback and reviewed the test cases given by the QA team and made sure they are aligned with the requirements.

• Worked on cloud technology and on-premises infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third-party packages.

• Used a Sandbox for testing and transferred the code to the Production instance after all the test cases were cleared.

Environment: Sales Cloud, Community Cloud, Salesforce.com platform, Apex, Visualforce Pages, Data Loader, Reports, Approval Process, Custom Objects, SOQL, SOSL, Page Layouts, Custom Tabs, Controller, Triggers, Security Controls, SKUID, Sandbox data loading. Orien IT October 2017 to August 2019

Salesforce Developer/Admin

Responsibilities:

• Involved in salesforce.com Application setup activities and customized the apps to match the Functional needs of the organization.

• Created process flows utilizing the software development life cycle and agile development methodology.

• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

• Created new custom objects, assigned fields, Dependent Picklists, Record lists, Custom tabs, Components and Custom Apps.

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.

• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications. Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.

• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

• Worked on data migration using data loader from excel sheets.

• Responsible for querying sales force tables using SOQL and SOSL.

• Created different templates in visual force and HTML.

• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.

• Designed various HTML Email templates for Auto-Response to customers

• Supported the data migration activities for migration of data from various business sources with the support of salesforce.com.

• Created the workflows and for automated lead routing lead escalation, alerts, and custom coaching plans.

• Implemented different levels of security to hide the important information from the users.

• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.

• Worked on Encryption of custom fields with the help of master encryption key to encrypt the data.

• Developed project in agile environment and played role of Scrum Master.

• Participate in JAD sessions with Business users, Analysts Managers to discuss the Business requirements.

• Created Queues, Public Groups and Email Templates.

• Used JIRA and for issue tracking and project management.

• Work with different business groups to get new Veeva enhancement requirements.

• Collect & discover requirements to integrate Documentum with Veeva Vault.

• Create user requirements for integration with Veeva Vault.

• Create and validate Test plan, Test Scenarios, and Test cases with Testing Team.

• Work with UAT Team to prepare user Acceptance Testing

• Performed Smoke Test on Build Release before delivering to Testing Team

• Integrated with Microsoft outlook 2007 for case management i.e., Email-to-case.

• Used Data loader, Demand tool for migration of data into salesfore.com.

• Good Experience in mapping fields from legacy system to salesforce.com for data migration.

• Good understanding of Governor limits and implemented code based on understanding limitations. Environment:.com Custom/Standard Objects, Custom Tabs, Jira, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

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