Quality Assurance Customer Support

FANIIA CHERNOVA

Cellphone 512-***-****

email: ad08n9@r.postjobfree.com

Skills

Functional Testing

Operating System: Window/Mac, Android/iOS

Excellent Problem-Solving abilities

QA Tools: Postman, Jira, TestProject, SQL Server

6 months bootcamp of Portnov Computer school

Experience

August 2021-Currently

Software Quality Assurance Internship (Portnov Computer School - part time)

Manage defects and QA artifacts through an online tracking tool

Participate in Lesson Learned or Project Review sessions, and identify potential work process improvements

Extensive knowledge of software testing methodologies

Identified, analyzed and documented defects in over 30+ mobile applications

September 2021-Currently

Customer Support (Dillard’s - Austin TX)

Resolving product and service problems

Ensure cleanliness of the store

Possess excellent telephone etiquette

Exhibit an eagerness to help guests with gift wrapping, package shipping and processing account payments

October 2020-May 2021

Online shopper (Amazon - Austin TX)

Made orders for the customers and sorted them out into the bags.

Make sure the bags are sorted as per guidelines

Applied and scanned the codes on the shopper’s bags.

August 2018-October 2020

Associate sales Manager (Tj Maxx - Austin, TX)

Superior organizational skills with attention to detail

Team player, working effectively with peers

Schedule and coordinate appointments

Conduct employee performance reviews

Smooth out problems within workspace

Put up the products and sort them out.

Offered customers credit cards for their purchases.

Worked in the jewelry aisle.

Teaching new co-workers how to sort products out.

May 2018-August 2018

Associate sales (Burlington-Austin, TX)

Assisting customers throughout the buying process.

Greeting customers when they enter the store, helping customers find specific products.

Problem-solving and communication skills.

August 2010-September 2017

Sport facilities management of Yoshkar-Ola city “Water palace”

Created flexible pricing and discounting, supported promotions and contracts

Controlled all processes of monthly equipment

Provided customer service

Resolved conflict situations

Followed problems

Planning flexible scheduling for employees

Education

Software Quality Assurance, Portnov Computer School, Los Altos, CA

Mariisky State Linguistic University. Yoshkar-Ola, Russia

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