Accounts Receivable A R

Alan Downes

* ***** ***** · Berlin, MD ***** · ad08lj@r.postjobfree.com

· 443-***-**** C · 410-***-**** W

Senior Credit/Accounts Receivable Management

Accounts Receivable /Credit/Collections

Action-oriented, multitalented senior executive offering solid management qualifications marked by hands-on accounts receivable & billing/credit management experience, education, and a business-savvy approach. Driven, goal-oriented leadership fueled by a spiral of peak performance steering mission critical objectives under stringent deadlines. Success-oriented with talent to maximize sales and bottom-line profit. Possess strong written and verbal communication skills—persuasive and powerful negotiator. Management Strengths include:

Letter of Credit Processing/Administration

Cost Reduction & Avoidance

Policy & Procedure Development

Financial & Contract Negotiations

Lien Process Management

Business Administration / HR

Process Improvements

Profit & Loss Management

Team Building & Leadership / Training

Professional Experience

DIRECTOR, CORPORATE CREDIT/ACCOUNTS RECEIVABLE, 2004 – Present

TRI-GAS & OIL COMPANY, INC., Federalsburg, MD

Initially appointed as senior member of finance team charged with credit, accounts receivable, collections activities for three divisions—Wholesale, Transport and Retail comprised of 6 sales offices. Pilot strategic efforts to consolidate multi-site $200M credit operation and offices into one centralized HQ. Analyze all major credit transactions with terms, credit or other risk. Establish and monitor internal control policies and procedures to ensure compliance with corporate strategies and business needs. Prepare accurate and timely reporting. Notable cash flow improvements.

Selected accomplishments:

Restructured and launched centralized Credit & A/R Department resulting in major staff reduction capturing 60% saving in payroll expense ($175,000 annual salary/benefits).

Revamped billing terms and redesigned monthly billing/invoice to improve customer satisfaction

Major staff reduction was linked to implementing automated collection process to eliminate manual decision-making process for credit approval—saved time and approximately 40 labor hours per week.

Identified and introduced efficient systems that raised industry standards; improved overall cash flow, working capital, and minimized bad debt while increasing current A/R percentage from 36% to 80%.

Achieved lowest and best corporate DSO—down from 60 days to 36.

Reduced 90+ day past due from $1,400,000 to current $220,000.

Outsourced collection of A/R for 14,000+ accounts that reduced staff by two, and saved nearly $87,500 annually.

REVENUE OFFICER, 2003 – 2004

UNITED STATES DEPARTMENT OF THE TREASURY, Baltimore, MD

Managed all aspects of collection process and delinquent tax accounts for the Small Business/Self-Employed Division of the Internal Revenue Service. Coordinated all stages of investigations including 3rd-party interviews and financial analysis. Prepared summons, levies and liens. Monitored service standards and policies.

CREDIT MANAGER, 2002 – 2003

UNITED SHELLFISH CO, INC., Grasonville, MD

Teamed with sales and marketing to improve collections process for regional operation spanning MD, DE, and Washington, D.C. Produced collection percentages and A/R aging totals in line with corporate standards.

Selected accomplishment:

Improved communication with the sales department by leading weekly Sales/Credit Meetings to identify key accounts. In collaboration, worked to resolve problems to maintain customer goodwill.

CREDIT & ACCOUNTS RECEIVABLE MANAGER, 1997 – 2001

AIRPAX CORPORATION, LLC, Cambridge, MD

Led collection process for $150M in annual revenues for Fortune 100 Company, and global leader in the manufacturing and distribution of electronic circuit protection equipment. Spearheaded initiatives to improve collections process, as well as strengthen supplier/customer relations. Pioneered and launched Mission Critical & Balanced Scorecard Measurement System that improved performance measurement and goal attainment.

Selected accomplishments:

Pioneered and introduced aggressive collection procedures that reduced DSO from 53 – 44 days.

Decisive efforts collected and negotiated debit memos that recovered $360,000 (4-year total).

Partnered with Sales Department to champion and implement Key Account Visitation Program that streamlined collections, resulting in sales boost, as well as strengthened supplier/customer relations.

ACCOUNTS RECEIVABLE MANAGER, 1987 – 1997

EATON CORPORATION, Salisbury, MD

Managed and directed $40M Heinemann Products Division, of global leader in manufacturing and distribution of electronics. Tasked with supervising day-to-day logistics while meeting or exceeding collection goals; wrote and instituted Credit Policy Manual. Planned and organized monthly meetings to gather financial data and coach staff; made great strides in improving accuracy and timeliness of reporting to world HQ.

Selected accomplishments:

Consistently achieved or surpassed targeted goals—benchmarked new collection standards that reduced DSO from 59 to 42 days.

Catalyst steering all phases of relocation efforts (NJ to MD) including setup of new Credit and A/R departments; led recruiting and training initiatives.

Educational Background

WILMINGTON UNIVERSITY, Georgetown DE

MS/Management (2001)

BS/Human Resource Management (1998)

BURLINGTON COUNTY COLLEGE, Pemberton NJ

AS/Business Administration (1998)

Professional Development:

National Association of Credit Management and Credit Research Foundation

Numerous Credit/Collection and Industry Related Seminars (1998 to 2007)

Dale Carnegie Course, Effective Communications & Human Relations (2008)A

Active member - Credit Research Foundation since 1998

Technical Proficiencies: MS Office Suite (Word, Excel) Outlook, FACTOR, AS400 etc.

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