Customer Service Assistant Manager

JEFFREY WILLIAMS

605-***-**** jeffreywilliams****02@g mail.com

Sioux Falls,SD 57107

PROFILE

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Offers strong Communication and Team work abilities.

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritizations skills to help team succeed.

Enjoys working with my family owned non profit!

EXPERIENCE

assistant Manager Subway

January 2020 - 08/2023

• •

• •

Provided excellent customer service, anticipating problems and resolving issues.

Made substitution suggestions to accommodate dietary restrictions and food allergies.

Prepared delicious sandwiches to match order specifications and quality standards.

Worked with minimum direction and periodic supervision. Used POS systems to input orders and process payments.

• •

•

• • • • •

Set up food stations with entrees, soups and other food products and utensils.

Interacted well with customers in serving and dining areas.

Sanitized work areas, kitchen tools and dishes to comply with health and safety regulations.

Memorized menu offerings, combos and featured items to answer questions and make suggestions.

Maintained inventory and stock, completing tasks assigned by management.

Participated in regular safety meetings, safety training and hazard assessments.

Communicated with coworkers to prioritize workflow and streamline order preparation.

Upheld quality standards when preparing fresh vegetables, meats and other food items.

Washed dishes. serving utensils and cooking implements using correct procedures.

Trained junior team members in food handling and customer service procedures.

Put together food items by following recipes and presentation guidelines. • Monitored stock and replenished low materials on food line.

• Delivered positive service experience when greeting and serving customers.

• Kept storefront clean and tidy, clearing clutter and restocking utensils.

• Satisfied customers with fast, friendly and knowledgeable service. • Prepared sandwiches and salads for sale to customers.

•

•

•

•

•

•

• •

•

Utilized SEO strategies and Google Analytics to enhance online content. Drafted fresh website content regularly with high performing keywords.

Developed content marketing strategies to gather leads and increase profit. Managed social media channels and content on Facebook, Twitter, YouTube

and blogs.

Produced documentation and road maps for successful processes and

Checked dining space for spills, discarded items and customer needs. Completed food orders with correct relishes and garnishes.

Scrubbed and polished counters, steam tables and equipment. Maintained sufficient and fresh coffee and tea for customers with regular

brewing.

Wrapped and bagged customer orders for take-out service.

Processed accurate payments using [Typel regitier system. Arranged food in attractive displays to encourage sales.

Served fresh, delicious food within promised timeframes.

•

promotions through digital channels.

Assisted in integration of new office technologies and systems.

• Used discretion, confidentiality and good judgment to handle C-Level

matters.

Represented company in positive light through great follow-through and sound judgment.

Arranged travel and accommodations for executives and prepared expense

reports.

• Coordinated office equipment repairs beyond basic upkeep requirements

• Printed business documents for meetinas and presentations

Supported meetings by preparing spaces and materials and taking notes.

•

• Answered, investigated and directed patient inquiries or complaints to

manager. Coordinated communication between patients, family members,

medical staff, administrative staff, or regulatory agencies.

• Referred patients to appropriate health care services or resources.

• Interviewed patients or representatives to identify problems relating to care.

Explained policies, procedures and services to patients using medical and

administrative knowledge.

• Answer inbound calls and email, enter customer orders, and make outbound

calls as appropriate

• Process various types of optical product orders within the appropriate

deadlines Place orders accurately into the designated ordering system

• Provide order status, shipping information, and associated fee structure to

customers as needed

• Research internal and external customer inquiries and provide problem

resolution using the most up to date information, technology, and resources regarding orders Communicate and coordinate with internal departments to ensure the timeliness of orders

• Effectively troubleshoot and provide resolution support for customer issues

• page6image6539088 in a timely fashion

• Comply with the Attendance Policy and adhere to established department

goals and guidelines

• Maintain accurate records of customer interactions and transactions

• Assist customers with processing their orders and general product

knowledge

• Provide individualized customer service with high quality and professional

standards

• Route calls to the appropriate resources when needed

• Participate in ongoing department training and assessment programs

• Keep reference guides organized and current

• Meet or exceed all key performance metrics set by the department

• Report inconsistencies and inef

• Actively participate in team discussions; provide feedback to improve the

work environment

• Participate in department and company activities

• Provide assistance to other Associates and departments as needed Maintain

a clean and organized work area

Warehouse Supervisor January 2020 - August 202

amazon sioux falls, SD

• • • • •

•

•

Managed employee scheduling and task delegation, coordinating labor requirements to align with business demands.

Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff.

Analyzed current workflow processes and implemented adjustments to increase productivity.

Improved performance by implementing and maintaining associate incentive programs.

Resolved issues and maintained consistent operations by collaborating with remote distribution centers and internal

departments.

Created and maintained important daily reports used by warehouse and operations team members.

Organized pick planning in collaboration with operations managers and team leaders.

Met peak warehouse demands with well-coordinated staff schedules and motivated team ready to handle challenging production requirements.

Maintained smooth distribution center operations by troubleshooting and facilitating orders.

Handled fragile merchandise with extra care to limit damages.

• •

•

Operated warehouse equipment, forklifts and pallet jacks to move loads.

Worked closely with team members to process shipments and unload incoming trucks.

Provided excellent customer service by answering questions and providing product insights.

Identified products in need of restocking by taking accurate inventories.

• Retained clean. neat aisles and removed debris from public areas

• Organized new inventory for easy storage or direct stocking.

• Used electronic scanning devices to log in products for inventory.

• Removed damaged or expired items from shelves to keep stock fresh. Maintained clean and organized stockroom in support of team productivity. Collected cardboard and bound for transport using automatic baling machinery. •

• • •

• •

Confirmed stock labels were visible and readable. Transported items using forklifts and pallet jacks.

Rotated stock, faced products and built attractive displays.

Read and interpreted pick sheet to determine icyns needed for customer orders.

Boosted sales with well-stocked, well-organized and attractive displays. Moved heavy loads with pallet jacks, hand carts and reach trucks.

Kept shelves well-stocked with current merchandise for customers' convenience.

Stocker/cashier/csm team leader

Walmart philadelphia, Pennsylvania January 2017 - January 2020

•

• • •

• •

Evaluated staff performance, communicating feedback and setting personal goals.

Delivered high quality training for new team members.

Attended and contributed to regular managerial meetings. Fostered positive team environment by recognizing and reinforcing

individual and team accomplishments.

Boosted production with automation to achieve objectives with lower

material and time requirements.

Engaged customers in pleasant conversation while completing cash register

•

•

•

• •

• •

• •

•

Provided information to customers on products or services. Bagged, boxed or wrapped products for customers.

Gave customers full attention and attended to their needs. Kept clean, organized and well-stocked checkout areas.

Balanced cash drawer at beginning and end of each shift.

Trained new retail team members in customer service and company policies.

Covered multiple store areas by cross-training in different roles

Kept customers happy by quickly processing payments and bagging purchases.

Followed current pricing standards to process payments for products or services.

Maintained neat drawer with correct amount of change to meet customer needs

Counted and secured cash to maintain accurate register totals.

Coordinated shipping or carry-out assistance for customers with special orders.

Compiled activity reports and updated records with new transaction information.

Recorded daily transactions in system using correct procedures and focusing on accuracy.

transactions.

Informed customers of promotions and special offers to increase sales. Addressed customer questions and complaints with professionalism, Approached and solved problems with initiative and sound judgment.

•

•

•

• Stocked store shelves and end-caps with merchandise •

Worked with supervisory team to meet customer needs.

Issued refunds and credits to customers and documented reasons. Totaled purchases and accepted payments usin touch-screen register system. Sorted, totaled and wrapped currency and bills

Posted charges against accounts and generated statements.

•

• Collected cardboard and bound for transport using automatic baling

•

machinery.

• •

• •

• •

• • •

•

•

Answered customer and employee questions about merchandise availability or locations.

Boosted sales with well-stocked, well-organized and attractive displays. Arranged product in shipping carton to minimize damage during transit.

'Completed daily cycle counts and assisted with monthly inventory audits.

Supported sales floor restocking by moving groups of boxes to merchandise aisles.

Resolved order fulfillment issues in close collaboration with customers and team members.

Implemented optimal storage methods for each product type, keeping inventory fresh.

Assisted with purchases by packaging and carrying items to vehicles.

Minimized product errors, carefully examining incoming shipments and properly tagging items.

Updated products with new pricing for regular sales, clearance racks and short-term promotions.

Itemized orders, tallied costs and processed payments for completed purchases

Tracked employee performance to determine areas of strength and improvement.

Communicated team priorities by leading meetings and giving presentations.

Led teams through onboarding process for swift integration into daily operations.

Inspired teams using motivational leadership style.

• •

• • •

Executed daily openina and closing procedures to company standard

Monitored numerous emplovee activities and assigned tasks to cover demand.

Worked hand-in-hand with cross-functional departments to maximize productivity and performance.

Provided technical guidance and interpreted policies and procedures to assist employees in performing functional tasks.

Implemented clear policies governing routine and special business operations.

EDUCATION

High School Diploma - Generals

Reach Cyber Charter School, Harrisburg, PA

SKILLS

• Branding support

• Relationship building • Time management • Customer service

• Online orders preparation • Merchandise exchange

• Merchandising

• Stock rotation

• Product tagging • Protected lifting • Shelf restocking • Order filling

• Storage organization

• Operations management

• Closing oversight

• Promotional planning

• Money handling

• Microsoft Office Suite

• Reception oversight

• Order picking

• Shipment unpacking

• Product pricing

• Purchase order review

•

• Design assistance

• Microsoft Word

• Sound judgment

• Cash register operation

• Hospitality and accommodation

• Aisle cleaning

• Returns processing

• Pallet management

• Shelf merchandising

• Facilities sanitizing

• Product labeling

• Warehouse support

• Stock management

• Employee scheduling

• Task delegation

• Customer service and satisfaction • Sales reporting

• Administrative support

• Correspondence writing

• Clerical support

• Order preparation

• Material handling

• Product merchandising

EXPERIENCE

•

• Coordination

• Team work

• Attention to detail

• Problem-solving

• Expense tracking

• Order verification

• Product restocking

• Restocking

• Inventory reporting

• Strong communication • Clear Communication

• Inventory counting

• Sales support

• Cost reduction

• Budget assistance

• Team motivation

• Sales strategies

• Computer skills

• Calendar management • Mail distribution

• Trash collection

• Quality control

• Display building

• Merchandise collection

LANGUAGE English

REFERENCES

• Dinlitha Banks - CEO Of non Profit - 267-***-****

• Timisha Wright - Assistant Manager at walmart - 267-***-****

Contact this candidate