ad086t@r.postjobfree.com 956-***-**** Laredo, TX ***46
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. WORK HISTORY
Sames Auto Arena. Laredo, Texas
Concierge Suite Attendant 09/2022 - Current
City Of Laredo. Laredo, Texas
Life Guard 05/2022 - 08/2022
SKILLS
EDUCATION
Lyndon B Johnson
Laredo, TX
05/2022
High School Diploma
Laredo College
Laredo, Texas
05/2022
Associate of Arts: General
Studies
CERTIFICATIONS
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
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Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
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● Monitored safety of guests in and around swimming pool. Learned and maintained proficiency in skills such as First Aid and CPR to offer individuals in distress optimal support.
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Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
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● Attentively monitored swimmers to identify distress. Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
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Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
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● Checked pool and surrounding areas for hazardous conditions.
● Guest Satisfaction
Credit Card Transaction
Processing
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● Special Requests
● Special Instructions
Health Department
Regulations
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● Guest Experiences
Certified American Red Cross
Life Guard with CPR/AED for
Professional Rescuers & First
Aid
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● American Red Cross Life BL
Ana Carolina Lara
COMMUNITY SERVICE HOURS
Completed over 300 hours of Community Service by May 2022. I continue to work with community agencies.
Used CPR skills to assist rescued individuals until arrival of emergency services.
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