Customer Service Advisor

Pueblo, CO, *****, US Andrea +* ***-***-Kaber **** ad0854@r.postjobfree.com

WORK HISTORY

Customer Service Advisor (Sales and Related) at Comcast Corporation 05/2019 - 06/2023 (4 years)

Order tests that could determine the causes of product malfunctions. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Waitress at Kana kitchen

01/2018 - Current (6 years)

Wait tables

Take orders

Greet customers

Cashier

Clean

Prep food

OSHA certified

Customer service

EDUCATION

Intelitec college

Graduated 2018

Associate Degree in Cosmetology/Cosmetologist

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