Customer Service Representative
Resume:
PRABHJOT KAUR
Moncton, NB E*C 6R2
ad0819@r.postjobfree.com
OBJECTIVE
To secure the position of customer service representative or sales associate, where I can utilize my exceptional communication and problem-solving skills to provide world-class customer service and exceed the expectations of the customers. I am a highly motivated and dedicated individual who is passionate about providing the best customer experience to every Individual I interact with. With over 2 years of experience in customer service, I have gained excellent skills in listening, Analyzing, and providing customized solutions to meet the needs of the customers. My strong analytical and problem-solving skills, along with the ability to work efficiently in a fast-paced environment, make me a perfect candidate for this Position.
SKILLS & ABILITIES:-
• Responsible, self-reliant, Energetic, and enthusiastic in nature.
•Honest, trustworthy, punctual, courteous, and helpful
•Critical Thinking, positive attitude and commitment towards work.
•Ability to multitask and navigate multiple computer systems.
•Exceptional time management and leadership, and organizational skills.
•Pro-active and ability to work confidently and independently under pressure with zero supervision.
•Fluent in English, Hindi, and Punjabi.
•Flexible availability.
EXPERIENCE
•Distribution Centre Team Associate – Voice department (Oct/2022 TO Oct2023)
Walmart logistics, Mississauga
Worked as a picker in a fast-paced environment.
Having central rider license (Voice department)
Having experience of using Vo-collect headset
Product handling
Scanning and transporting experience.
Met more than expected productivity.
•CUSTOMER SERVICE REPRESENTATIVE (April2022 TO September 2022) Dabang Bistro (Indian food restaurant), Brampton
Researched and rapidly resolved client conflicts to maintain key accounts.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Noted special patron requests and followed up with kitchen to confirm delivery.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
•CUSTOMER SERVICE REPRESENTATIVE at Burger king, Brampton (jan2022 to March 2022)
Resolved customer issues and assisted customers with fair, friendly and courteous services.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Accepted cash and credit card payments, issued receipts, and provided change.
Answered product questions with up-to-date knowledge of sales and store promotion.
EDUCATION:
DIPLOMA IN SOCIAL SERVICE WORKER-GERONTOLOGY
ST. CLAIR COLLEGE, BRAMPTON, ON (JAN 2022- APRIL2023)
CERTIFICATES:-
Certified in Standard first aid and CPR from Red Cross, 2023
Certified in WHMIS training.
Criminal Background check
STATUS: WORK PERMIT HOLDER
AVAILABILITY: MONDAY TO SUNDAY (FLEXIBLE TO WORK FOR VARIOUS DAYS & NIGHTS) .
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