Customer Service Remote

Jennifer Aubrey

*** ***** **** ******, ** *****

ad080u@r.postjobfree.com

To use my skills and experience and thereby to promote a positive work environment. Seeking a challenging and responsible position to use my abilities and experience effectively and efficiently along with using my acquisition for learning and developing new skills. EXPERIENCE

May 2017– Present

Direct Support Professional, Advocacy and Resource Center To assist individuals that have a disability to lead a self-directed life and contribute to the community. I assist with activities of daily living and encourage attitudes and behaviors that enhance community inclusion.

June 2015 – May 2017

Direct Support Professional, Citizens Advocates

To assist individuals that have a disability to lead a self-directed life and contribute to the community. I assisted with activities of daily living and encouraged attitudes and behaviors that enhanced community inclusion. I transferred to Advocacy and Resource Center to continue with the same work.

September 2012 to September 2013

Substitute Teacher, Northeastern Clinton Central School Worked in the absence of a regular teacher to aid students in understanding different subjects, as well as provided skills required for programmed lessons and purposeful training for the classroom in which I was assigned.

September 2009- August 2012

Customer Service Supervisor, Imperial Optical

Collaborated with multiple departments including Shipping/Receiving and IT to streamline, monitor and manage customer service procedures in order to better service the client. Through this collaboration the company was able to setup an efficient and affective process to properly manage how the company services it customers. This consisted of managing and answering an average of 150-200 customer inquires per day through the use of different communication tools such as Call Center/ Management software, scheduling and managing proper phone coverage and email responses. Much of my day to day tasks were targeted towards managing and performing duties in an effort to not only convert new customers, but also to increase the retention rate of current accounts.

EDUCATION

January 2004 – December 2004

Plattsburgh State University

● Worked towards Bachelors Degree in Elementary/Special Education

● Course work included educational requirements

January 2001 – December 2003

Clinton Community College

● Earned an Associates Degree in Humanities and Social Science

● Course work included general education requirements

● Graduated in December 2003

SKILLS

* Pay close attention to detail

* Able to adapt quickly in all situations

* I work well independently

* Great with time management

* Improve customer experience

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