Tallinn

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AYUSH UMMAT

SUMMARY Total 15+ years of experience in IT, Operations & Project management. Proven ability to deliver successful results as a business leader. Business mindset, hands-on approach, and can-do attitude Analytical thinking, flexibility, and responsibility Experience working in a fast-paced international environment TECHNOLOGIES Atlassian Products like Confluence and Jira; Windows Operating system client and server; Active Directory; Mac OS; Android; Anti-Virus solutions; Various meeting tools like: Zoom, RingCentral, Webex; Various ticketing CRM systems: like Salesforce, Zendesk, VersionOne and Desk; Knowledge of ERP applications like: Workday, Nexonia, Greenhouse, Slack, Ramco, Finsys, SAP; Google analytics; Office365 administration. Cyber Security; System Security.

EXPERIENCE IT AND BUSINESS PROJECT MANAGER – CROSSLAKE TECHNOLOGIES 05/2019-Present

1. Implementing internal IT and Business processes. 2. Working in close collaboration with senior management. 3. Delivering projects with emphasis on quality and within budget. 4. Planning and coordinating resources.

5. Building different internal tools, based on internal analysis. 6. Main point of contact between Sales and project teams. TECHNICAL PROJECT MANAGER - PLAYTECH

05/2018-05/2019

1. Main point of contact between the customer and the organization. 2. Delivering new versions, and fixes.

3. Handling Change requests, handling bug fixes for the customer internally. 4. Being the spokesperson for the stakeholder.

5. Assessing project issues and then developing solutions. 6. Monitoring new project information as it emerges. 7. Planning and coordinating resources

TECHNICAL ACCOUNT MANAGER - MALWAREBYTES

08/2013 – 04/2018

1. Supporting the company portfolio of products.

2. Customer On-boarding Mentoring the team.

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3. Main point of contact between the customer and the organization. 4. Delivering new versions, and fixes.

5. Handling Change requests, handling bug fixes for the customer internally.

6. Being the spokesperson for the stakeholder.

7. Mentoring and leading an international team.

TECHNICAL CONSULTANT - SAI ENTERPRISES

06/2009 – 07/2013

1. Supporting the office hardware and software.

2. Procuring devices and software.

3. Building new tools for better productivity.

QUALITY ASSURANCE & ENGINEERING CONSULTANT - KARMA411 01/2009 – 05/2009

1.Manual Testing and Reporting bugs to the development team. PROJECT COORDINATOR - BHARAT GEARS LIMITED

11/2007 – 12/2008

1. ERP implementation project.

2. Network and Hardware administration.

DEGREES &

CERTIFICATIONS

PUNJAB TECHNICAL UNIVERSITY – INDIA – 2003-2007

Bachelor’s in IT

OTHER PROFESSIONAL CERTIFICATIONS

ITIL v4 Foundation, Axelos

LANGUAGES Hindi – Native

English – Native

Swedish – A2

Estonian – B1

HOBBIES Cricket, Gym, Music, Technology, Learning

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