Customer Service Account Manager
Resume:
KENNETH SMITH
ad07ci@r.postjobfree.com
A collaborative professional with 23+ years of experience devoted to developing and maintaining sold relationships with my dealer customers. Extensive knowledge of programs, guidelines, and procedures to advise my dealer base on what companies are looking for. Proficient in providing first class customer service and working with credit partners to ensure we are all on the same page and shooting for one goal. Developed strong relationships with underwriters through constant communication and understanding of their daily tasks.
EXPERIENCE
MAY 2023 – PRESENT
DEALER ACCOUNT MANAGER, WESTLAKE FINANCIAL
• Develop and maintain dealer relationships.
• Sell dealer customers benefits of program.
• Maintain a dealer base inventory.
JULY 2022 – FEB 2023
DISTRICT MANAGER, PRANCER CAPITAL
• Developed new territory.
• Activated new deals.
• Used prior relationships to engage dealers to switch lenders.
• Activated new dealers.
JUNE 2006 – JUNE 2022
DEALER RELATIONSHIP MANAGER, GM FINANCIAL
• Developed and maintained dealer relationships.
• Collected dealer agreement violations and buybacks.
• Set up territories and a plan of action to market territories in the most productive way.
• Offered best in class customer service to dealer base.
• Deepened relationships with dealer base.
1998 – JUNE 2006
ASSISTANT MANAGER, AMERICREDIT FINANCIAL SERVICES
• Developed necessary knowledge and skills to work at the branch level as an underwriter.
• Gained knowledge in reading credit and making decisions. 2
EDUCATION
MAY 1996
BACHELOR OF APPLIED SCIENCE (B.A.Sc.) - Sociology, DUQUESNE UNIVERSITY SKILLS
• Relationship Building
• Excellent communication skills
• Business Development
• Flexible, open to change and feedback
• Easily coached and a team player
• Customer Service
ACHIEVEMENTS
• Under my direction and persistence,
was able to turn low performing territories into
top performing territories
• Consistently met customer goals Business
Development
• Grew producing dealer percentage in all
territories
• Managed one of the top performing
territories in the country in terms of low
delinquency Customer Service
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