Service Representative Customer
Resume:
Qiana Jones
Customer Service Representative
ad074h@r.postjobfree.com
Augusta, Ga 30906
Objective
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations.
Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through.
acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer
Service Representative with extensive track record in demanding sales and account management environments. Strong
presenter, communicator and problem solver working effectively and productively with diverse customers and individuals.
needs.
Education
Cornerstone Christian Correspondence School
High school diploma
Key Skills
Call Center Operations
Microsoft Exchange
Team-Oriented and Cooperative
Proficiency in Microsoft Office and G Suite
Excellent Attention to Detail
Sales and Upselling
Verbal and Written Communication
Needs Assessment
Building Customer Trust and Loyalty
Call Documentation
De-escalation Techniques
Upselling Products and Services
Upbeat and Positive Personality
Customer Service
Calm and Professional Under Pressure
Data Entry
CRM Software
Experience
Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships. Answers incoming calls and provides the highest level of professionalism and knowledgeable service to every customer. Asked probing questions to determine service needs and accurately input information into electronic system. Identified consumer needs, clarified information and researched issues to provide alternative solutions.
01/2018-11/2023
Inbound Call Center
Representative
Mci Telecommunications
8/2013-09/2017
Inbound Call Center Representative
Teleperformance
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