Post Job Free

Resume

Sign in

Customer Success Vice President

Location:
Fort Lauderdale, FL
Posted:
November 15, 2023

Contact this candidate

Resume:

Nizar Lavji – Resume Page * of *

Mr. Nizar Lavji https://www.linkedin.com/in/nizarlavji

ad06p1@r.postjobfree.com Tel: 561-***-****

OVERVIEW

Experienced senior IT executive with an entrepreneurial spirit and a track record in business management and the establishment of robust technology divisions. Proven expertise in spearheading large-scale system designs and rollouts, fostering application development, curating data infrastructures, pioneering data architectures, and refining enterprise technological frameworks and processes. Recognized in the industry for crafting applications that bolster operational prowess and augment data accessibility. Passionately committed to aligning Information Systems' ambitions with overarching corporate targets, while cultivating and energizing multifaceted teams to surpass ambitious benchmarks. Highly regarded within the Microsoft realm and its partner network for fostering business partnerships that yield unparalleled solutions for the end user. EXPERIENCE

Win Win Solutions; Fort Lauderdale, Florida 2018 – Present Chief Information Officer. Managed technical architects and software engineers to transform organizations that have legacy software into modern cloud-enabled business operations. Responsible for identifying and servicing organizations that require legacy transformation using various technology stacks. Provided leadership to technology professionals to deliver exceptional solutions for end customers. Collaborated with technology leaders at Microsoft to deliver exceptional service and customer success.

• Leading MSP (Managed Services Provider) Client. Created a productivity and collaboration division and leading the technical team to design, architect & deliver solutions around Microsoft Power Automate, SharePoint, Power BI and various integration tools, such as airSlate.

• Salesforce Integration for a national home renovation company. Recruited a technical team and led them through a complex Salesforce implementation requiring a customer-facing application that was integrated with a payment gateway and e-signature of contracts.

• Digital Transformation Project at a national online learning organization. Conceptualized, Architected, and led a technical team through a legacy modernization project that encapsulated best practices and a set of standard software components to integrate smaller companies that the organization acquired in their quest to become a leading global online learning organization.

Fudi, Fort Lauderdale, Florida 2017 – 2023

Chief Technology Officer. Managed technical architects and software engineers to transform organizations that have legacy software into modern cloud-enabled business operations. Through meticulous planning, technical oversight and management, fostered a cutting-edge platform that catered to gastronomy enthusiasts while upholding the highest standards of data security and user experience.

• Conceptualized, architected, and steered the development of a pioneering food-centric mobile application and platform that facilitated seamless exploration and secure payment for diverse local gastronomic offerings.

• Leveraged Microsoft Xamarin to execute cross-platform mobile development, harnessing the power of C#/.NET. Employed PHP and .NET technologies for backend development, with deployment on Microsoft Azure to ensure continuous 24x7 availability.

• Orchestrated the recruitment and onboarding of a proficient software team in India, along with senior developers in Colombia. Directed their efforts in translating technical vision into tangible results, consistently aligning development milestones with strategic objectives.

• Devised the comprehensive architectural framework for both the mobile application and backend infrastructure, optimizing performance, scalability, usability, and security.

• Integrated a suite of third-party APIs, including Google Maps for precise location-based services and Authorize.NET for robust credit card payment processing. Maintained a steadfast commitment to Payment Card Industry Data Security Standard (PCI DSS) compliance, warranting that all sensitive data, such as Personally Identifiable Information (PII) and credit card details, remained encrypted and impervious to breaches. AAJ Technologies, Fort Lauderdale, Florida 2014 - 2017 Vice President, Microsoft Technology Practice. Led the establishment and effective management of the Microsoft-centric practice within the forefront technology consulting firm, specializing in delivering cutting-edge application development services across Florida. Instrumental in the strategic vision to elevate the firm into a preeminent Microsoft consulting and outsourcing entity, showcasing expertise in cloud and mobile solution provisioning.

• Assumed a pivotal role within the executive management team, spearheading the formulation of strategic blueprints and providing overarching direction for the entire organization. Nizar Lavji – Resume Page 2 of 2

• Architected and meticulously developed a robust Microsoft-centric practice, yielding an impressive 60% share of the company's total revenue sourced from notable Microsoft referrals.

• Orchestrated seamless collaboration with multifaceted, cross-disciplinary teams, ultimately culminating in the delivery of exceptional service and unparalleled customer success. Vista Technologies, Miramar, Florida 2006 - 2014

Chief Information Officer. Meticulously steered a $5 million professional services organization with an unwavering focus on technical prowess, holding a firm grip on Profit & Loss (P&L) intricacies, resource optimization, and the strategic augmentation of our technical talent pool. Commanded a cadre of seasoned sales professionals, astute consulting managers, and adept recruiters. Orchestrated the presales orchestration with precision, crafting compelling proposals and bid responses. Additionally, took an active role in forging sales engagements and led from the front in project management and exacting technical evaluations for industry titans such as Sony, Telefonica, Carnival, Ryder, Sports Authority, Fortis International, and a plethora of other technology- forward firms entrenched in the vibrant South Florida landscape.

• Championed an astounding transformation, propelling the consulting revenue from a blank canvas to a formidable $5 million annually, grounded in unwavering technical acumen.

• Navigated the intricate labyrinth of over 100 projects, injecting technical excellence into each endeavor, and consistently achieving remarkable outcomes.

• Forged and cultivated strategic executive relationships, serving as the vanguard in ensuring successful project outcomes, expertly managing escalations, and seamlessly mitigating project overruns.

• Pioneered a globally dispersed delivery paradigm, with technical teams strategically situated in India and South America, underlining our technical dominance on a global scale.

• Acknowledged for orchestrating a remarkable surge in customer satisfaction scores across Microsoft's Florida clientele, a testament to our unparalleled technical prowess.

• Perpetually hailed as one of the top five managed partners in the Florida technology arena, a testament to our unwavering commitment to technical excellence.

InkTel Direct, Miami, Florida 2004 - 2006

Chief Information Officer. Responsible for a large call center and fulfillment house catering to Fortune 500 companies. Technical mentoring and overall management of technical team made of IT managers, application developers and network engineers. Responsible for running the IT operations of Inktel including application development and system operations. Sports Authority (now Dick’s Sporting Goods), Ft. Lauderdale, Florida 2002 - 2004 Interim CIO & Transitional IT Leader. Led a team of software developers, architects, and QA analysts to consolidate e-commerce sites of 15 countries. Technologies used: Oracle Database, Java, Apache Tomcat and NetWeaver Application Server (SAP). Sony Latin America, Miami, Florida 2001 - 2002

Application Development Manager. Led a team of software developers, architects, and QA analysts to consolidate e-commerce sites across 15 LATAM countries. Technologies used: Oracle Database, Java, Apache Tomcat and NetWeaver Application Server

(SAP).

Xcelerate Corp, Ft. Lauderdale, Florida 2000 - 2001 Application Development Manager & Senior Database Architect. eBusiness consulting firm catering to Fortune 1000 companies. Senior eCommerce Database Architect client engagements and in-house expert for all database-related issues Designed and implemented eCommerce solutions using diverse technologies including: Java, ASP, XML, and JavaBeans Utilized various vendor solutions including: Enhydra Application Server, IBM WebSphere Commerce Suite, ATG Dynamo, and Microsoft .NET/ASP. Databases used included: Oracle 8/8i, Microsoft SQL Server 6.5/7.0 and Sybase Adaptive Server 11.5/12. Fortis, Miami, Florida 1995 - 2000

Application Development Manager & Senior Database Architect. Implemented and managed the company-wide Oracle Datawarehouse. Implemented and managed all Sybase instances for Fortis Miami including database design, implementation, data migration, backup/recovery and security management. Implemented and managed development and production environments for s call center system for the Health Mangement Services division. Instituted and implemented a general database backup strategy. Technical management of the project including hands-on analysis, design, development, and mentoring junior programmers in object-oriented methodology. EDUCATION

• Bachelor of Science – Computer Science, York University, Toronto, Ontario, Canada 1986

• MBA – Rotman School of Management, University of Toronto, Toronto, Ontario, Canada 2003 References available upon request.



Contact this candidate