Customer Service Specialist

Amanda Lynn Sommerfield

+1-863-***-**** ad06o8@r.postjobfree.com

Avon Park, FL 33825

Authorized to work in the US for any employer.

Professional Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Experience

Tutor-Avon Park, Fl

August 2009-June 2013

Tutored students in Math and English courses when I was in High school.

Helped students with their GED.

Certified Swing Shift Manager, Avon Park, FL

December. 2019 - undefined. 2022

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Closing the store every night

Taking orders

Cleaning equipment

Making deposits

Making food

Cleaning dishes and making sure the store is clean every night.

Counting drawers along with safe Cashier/Order Taker, Taco Bell. Avon Park, FL

January. 2015 - December. 2018

Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

Deliver orders to kitchens and pick up and serve food when it is ready.

Set up dining areas for meals and clear them following meals.

Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

Brew coffee and tea, and fill containers with requested beverages.

Cashier/Customer Service Representative, Save A Lot. Avon Park, FL

June. 2015 - December. 2018

Cashier Helped customers with their orders.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Cashier, Dollar Tree. Avon Park, FL

April. 2018 - June. 2018

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Help customers with their orders. Reorganize isles. Answered phones and handled customers' complaints or issues.

Education

Avon Park High School, Avon Park, FL

High school diploma, May. 2013

Certifications

Certified Swing Shift Manager

Licenses

Certified Food Safety Manager

Food Handler Certification

Assessments

Customer Service Skills

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