Customer Service Production Supervisor
Resume:
Erica Pringle
Aberdeen, WA *****
ad06jd@r.postjobfree.com
Experience
Hesco Armor, Aberdeen WA
● Production Supervisor JUN-2016 to SEP-2023
Create and maintain production schedules and resources
Monitor and evaluate production for productivity and quality improvements
Setting production goals and targets
Manage and coordinate production for all shifts
Manage employee development
Report to management on production KPIs
Ensure compliance with safety regulations
Resolving production issues and conflicts
Collaborate with other departments to ensure smooth operations
Manage internal inventory control
● Workcell lead JAN-2015 to JUN-2016
Train employees on processes, quality standards, and safety
Manage workflow to meet daily and weekly goals
Monitor and maintain inventory levels
Report to supervisor production status
Half Moon Bay Bar and Grill, Westport WA
● Server JUN -2012 to JUN- 2014
Greet and seat customers
Take food and drink orders
Serve food and beverages to customers while providing recommendations and answering questions
Ensure customer satisfaction and address any concerns
Use of POS system to tender bill
The Home Depot, Aberdeen WA
● Department head DEC-2008 to JAN-2012
Lead, train, develop team of associates in department on standard operating procedures and customer service
Provide strong product knowledge to customers and associates
Maintain department inventory levels and visual appearance
Provide customer service and product knowledge
● Head Cashier JUN-2006 to DEC-2008
Manage customer flow through cashier lines
Train new employees
Perform cash drops and requests from cashiers
Schedule daily coverage
Cash handling
Skills
Supervising employees, Production management, Production planning, Manufacturing, Customer Service, Cash Handling, Composite processing, Computer Skills, ISO 9000, Various machine operating (bandsaw, grinding wheel, belt sander), Leadership, Quick learner, Team player Education
High School Diploma - Elma High School, Elma WA JUN-2001 to JUN-2005
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