Sales Associate Customer Service
Resume:
Sarah Sanders
Auburn, NY *****
ad06e1@r.postjobfree.com
Interested in finding a job where I can show my qualifications such as customer services, management and with my Bilingual skills as a Spanish Interpreter. Authorized to work in the US for any employer
Work Experience
Keyholder/PT Sales Associate
Sunglass Outfitters by Sunglass Hut - Auburn, NY
October 2021 to May 2022
Open store, inventory everyday of sunglasses, assist customers, run register and train new associates. Store Manager
Spirit Halloween - Auburn, NY
September 2017 to November 2019
Hiring employees, training new employees, managing all store inventory, deposits and payroll. Processing beginning and ending day paperwork, assisting all customers’ needs and wants. Open and close stores daily, manage schedules for employees and payroll hours. Sales Associate
Rue 21 - Auburn, NY
November 2018 to March 2019
(Location Closed)
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service and operating cash registers. Night Auditor/Asst. Housekeeping/PM Front Desk Supervisor/ByRequest Manager
Wyndham Garden Hotel - Harrisburg, PA
May 1998 to March 2011
(12 years 11 months)
Record guest comments or complaints, referring customers to managers as necessary. Keep records of room availability and guests' accounts, manually or using computers. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Deposit guests' valuables in hotel safes or safe-deposit boxes. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Contact housekeeping or maintenance staff when guests report problems. Issue room keys and escort instructions to bellhops.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Review accounts and charges with guests during the checkout process. Verify customers' credit and establish how the customer will pay for the accommodation. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests. Greet,register, and assign rooms to guests of hotels or motels. Make and confirm reservations.
Transmit and receive messages, using telephones or telephone switchboards. Assistant General Manager
Econo Lodge Hershey - Pa
May 1997 to June 1998
(1 year 2 months)
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Record guest comments or complaints, referring customers to managers as necessary. Process paperwork for new employees and enter employee information into the payroll system. Greet, register, and assign rooms to guests of hotels or motels. Compute bills, collect payments, and make change for guests. Review accounts and charges with guests during the checkout process. Deposit guests' valuables in hotel safes or safe-deposit boxes.
Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Compile employee time, production, and payroll data from time sheets and other records. Verify customers' credit cards and establish how the customer will pay for the accommodation. Issue room keys and escort instructions to bellhops.
Transmit and receive messages, using telephones or telephone switchboards. Contact housekeeping or maintenance staff when guests report problems.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Distribute and collect time cards each pay period.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers. Complete timesheets showing employees' arrival and departure times. Education
Associates in Business Administration
Kaplan University
2012 to 2014
School Marketing and Management
1991 to 1992
Skills
• Store Management Experience
• Sales
• Retail Management
• Management
• Merchandising
Languages
• Spanish - Expert
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