Customer Service Human Resources

SUMMARY

Customer-centered, Business Manager bringing broad background in Project Management,

Corrections, Industrial Assembly experienced. Drug and Alcohol Counselor (CDCA2) Food Services and Problem-solver, Client-focused and organized professional with advanced diverse experience in customer service, Project Coordinator. Collaborative communicator to quickly build relationships with both clients and business audiences. Team Player, Known for innovation and creative problem-solving abilities to address business / Client challenges. SKILLS

EXPERIENCE

CORRECTIONS OFFICER/DEPUTY SHERIFF OTTAWA COUNTY SHERIFF OFFICE PORT CLINTON, OH

12/04/2022- 07/05/2023

Maintain control of the jail to provide for safety and security of the facility, inmates, staff, and general public by enforcing rules/regulations/policies and procedures Supervise and direct inmate activity in assigned areas of the facility. Basic skill in operation of personal computer & computerized security & surveillance equipment, restraining devices, operation of transport vehicles. Supervised Inmates during meal distribution and intake, recreation time and work-site performance

President of Operations Women Half Way Home Foundation - Castalia, OH 01/2018-03/2022

Coordinated work across departments to keep teams on track with company goals

Hired and managed employees to maximize productivity while training staff on best practices and protocol

Determined performance goals and offered tactics for achieving milestones

Created business process flows to identify opportunities for improvement

Maintained clinical treatment notes

Identified treatment goals based on individual diagnosis and history

Conducted individual and group therapy sessions for outpatient clients

Supported and counseled clients with drug and alcohol addiction Resume Page 1 of 2

MELANIE WITT

Ph: 419-***-****. Fax: 833-***-**** Email: ad06be@r.postjobfree.com

Leadership and People Development

Industry / Business Expertise

Integrity and Transparency

Supervision

Complex Problem Solving

Employee Motivation and Performance

Profit and Loss Management

Drug and Alcohol Counselor (CDCA2)

Case Mangement, Treatment Plans

Correctional Officer

Industrial Assembly

Foster Care Provider

Employees / Customers Services

Thrives Under Pressure

Community Outreach

Human Resources Oversight

Quality Control Planning

People and Culture Awareness

Adaptable and Flexible

Human Resources

Management Team Leadership

Approachable and Outgoing

Organized treatment projects that focused on problem solving skills and creative thinking

Worked closely with drug court staff in designing treatment plans specific to client needs

Conducted chemical dependency program orientation sessions

Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services

Maintained updated progress notes and Group notes

Supervision for eight employee’s

Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for programs

Offered emergency response, family support and Case Management to meet individual objectives

Worked with court system and Mental Health agencies to coordinate support services

Analyzed behaviors and planned treatments, implementing coping skills techniques and optimizing Case Management for over 300 clients

Developed individualized course of treatment for each client, consistently meeting Medical, Mental Health, Food, Housing, Programming and Outreach needs

PRODUCTION SUPERVISOR VENTRA- SANDUSKY, OH

02/2017-10/2017

Supervise employee in my department

Maintained top-notch quality control standards and eliminated downtime to maximize revenue.

Issued work orders for repairs to plan maintenance of equipment, machinery

Monitored equipment, checked supplies and coordinated manpower to meet expected demand. Established and updated production schedules to meet changing demands.

Reviewed individual employee performance to correct issues and enhance productivity. Conducted performance reviews to identify and rectify areas for skill improvement

Monitored staff training and output to meet compliance, productivity and revenue goals

Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices

Oversee inventory and physical counts and performed periodic cycle counts to verify outgoing order

Correctional Officer Rici, ORW - Mansfield, OH/ Marysville, oh 02/2011-02/2014

Inspected cells and conducted random searches of common areas

Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates when necessary

Maintained clear and open communications with facility areas to support safe operations

Informed inmates and visitors of rules, safety and security procedures and responsibilities

Supervised Inmates during meal distribution and intake, recreation time and work-site performance

Transported inmates to and from medical. Make sure inmates are safe QUALITY ASSURANCE/ MANAGER /ASSEMBLY HEDSTROM PLASTICS CORP.- ASHLAND, OH 10/1992-09/2010

Reviewed current standards and policies / Billing

Kept records of quality reports and statistical review Resume Page 2 of 2

Supervised and guided inspectors, technicians and other staff

Troubleshot product issues and fixed problems

Established product specifications and quality assurance practices

Monitored product trends and suggested changes

Directed production, performance and quality objectives for all units to keep team aligned with company goals

Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency

Managed team of technicians and inspectors to ensure adherence to product requirements

Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications

Strictly followed all health, safety, and legal standards

Industrial Assembly

Ran Injection Molding Machinery

EDUCATION AND TRAINING

De-Paul University Illinois City, IL 06/1986 Purchasing, Procurement, and Contracts Mangement

Job & Family Services Foster Care Provider

Madison Adult Education Precision Machinery

State of Ohio Academy Correctional Officer

State of Ohio Serv Safe Certification

CEU MATRIX Columbus, OH 04/2018 Chemical Dependency Counselor (CDCA 2)

CEU MATRIX Columbus, OH 03/2019 Case Mangement REFERENCES

Available upon request.

Resume Page 3 of 2

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