Customer Service Warehouse Manager

TODD WHATTENBARGER

**** ********** **., *********, ** 40513 · 859-***-****

ad05tq@r.postjobfree.com

I am seeking a full-time position in a logistics or management-related field where I can apply my 30 years of experience for a Fortune 250 company specialized in motion and control technologies. EXPERIENCE

MAY 2013 - PRESENT

LOGISTICS/WAREHOUSE MANAGER, PARKER HANNIFIN ORING DIVISION

Manage the distribution center’s picking, shipping and replacement activities to ensure goals are met

Plan and facilitate development and training of staff

Assist in development of strategic distribution planning

Coordinate and implement program methods for communications, work simplifications, and cost reduction to improve overall operations

Assign and distribute workload to maximize efficiency of personnel and equipment

Organize and maintain records, files, and data relating to customers and orders

Traveled to another out of state Parker facility to train the branch on a new computer system

Utilize managerial reports for tracking productivity, efficiency and service

Participate in department goal meetings with management and warehouse associates

Order and maintain inventory of supplies to support all business function

Responsible for enforcing all safety protocols

JANUARY 2001- 2013

QUALITY ASSURANCE MANAGER, PARKER HANNIFIN ORING DIVISION

Point of contact for customers regarding all aspects of quality to ensure customer satisfaction

Ensured individuals responsible for quality are properly trained

Gauged team performance based on set measurements to evaluate trends in customer service and quality of products

Corrected customer disputes or issues in most cost effective and timely manner to satisfy contractual requirements

Monitored supplier quality and capabilities to avoid delays and defects 2

Designed and implemented part approval documentation

Traveled to Germany to observe Parker’s inspection equipment upon purchase

EDUCATION

MAY 1985

LAFAYETTE HIGH SCHOOL

High School diploma

1995

BLUEGRASS COMMUNITY & TECHNICAL COLLEGE

Completed computer courses

SKILLS

MSS Operating System

Forklift Certified

Microsoft Office-Excel and Word

Working in a Team Environment

Six-Sigma Training

Problem-solving

Time Management

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