Charlene Blakely

Supervisor

Ozark, AL *****

ad05bq@r.postjobfree.com

+1-334-***-****

Well experienced leader that loves to help & engage with people. Authorized to work in the US for any employer

Work Experience

Customer Care Expert

Verizon - Remote

June 2022 to Present

Crossed trained to provide customers with billing questions, technical support, and any other account management needs by phone, chat, remote view connection, and email. Grocery Operations Supervisor

Swift Transportation - Brundidge, AL

October 2021 to March 2022

Crossed trained to analyze, and report company stats & numbers. Manage, lead, and coach 20+ drivers. Supervisor

Everise - United states

August 2020 to October 2021

Work from home supervisor, I have a daily role to supervise, coach, and train agents. Data Analyst/Dispatch

Southeast Health - Dothan, AL

April 2019 to August 2020

Manage environmental services employees; maintain all 3rd shift and laundry employees time and attendance and all ETO requests; input data into Accountability Reports and Character Limit Personnel Production Trainer

Pilgrim's Pride - Enterprise, AL

May 2018 to February 2019

Train new hires on company's rules, policies, GMP, and on the production floor. Meet with new hires daily/ weekly, deal with any questions, comments, or complaints through the on-boarding process. Quality Assurance Technician

Pilgrim's Pride - Enterprise, AL

May 2017 to May 2018

Assure consistent quality of production by developing and enforcing GMP, validating processes-HACCP and SSOP, and providing documentation.

CSS/ Electronics Sales Associate

Walmart - Enterprise, AL

October 2015 to April 2017

Supervise front end staff, ensure they are providing excellent customer service, ensure the staff is on time, monitor teams performance, help with training and development by coaching. Cashier

Taco Bell - Ozark, AL

August 2013 to May 2015

Receive payments by cash and credit-debit cards, issue receipts and refunds. Education

Associate's degree in Business Computer Applications George C Wallace State Community College-Dothan - Dothan, AL August 2018 to December 2020

Skills

• Accounting (2 years)

• Quality Assurance (2 years)

• Microsoft Office (4 years)

• Communications (4 years)

• Technical (4 years)

• Numerical (3 years)

• Leadership Development (5 years)

• Planning and Organisation

• Problem Resolution

• Excel (4 years)

• Management (4 years)

• Outlook (4 years)

• Marketing (2 years)

• Training & Development (4 years)

• Training (2 years)

• Filing (10+ years)

• Time Management (4 years)

• Inventory (4 years)

• Team Building

• Sales (4 years)

• Receptionist

• MS Office (4 years)

• Powerpoint (4 years)

• Kronos (1 year)

• Time & Attendance Systems (1 year)

• Business Intelligence

• Human resources

• Accounting

• Recruiting

• Payroll

• Business analysis

Awards

Phi Theta Kappa member

June 2016

International honor society

Certifications and Licenses

Accounting Tech

December 2020 to Present

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