Support Specialist Active Directory

David F. Archung Cell: 405-***-**** – ad047b@r.postjobfree.com

*** *. ******* **. – Stillwater, Oklahoma 74074

QUALIFICATIONS

Ability to interact at all levels of the organization, to assess business requirements, and to plan, manage and deliver working solutions to meet those requirements. I offer a vast array of experience in installing and configuring PC hardware and software, troubleshooting, and repair, along with my familiarity with a wide variety of operating systems and software packages. I have 10 Years of Network Administration experience in both Novel 4.11 and Windows 2000 using NDS and Active Directory. My excellent client relationship skills, exceptional organization and interpersonal skills, and the proven ability to troubleshoot help me quickly adapt to a wide range of computer issues.

PROFESSIONAL EXPERIENCE

Oklahoma State University Stillwater, Oklahoma 9/2005 -

Deskside Support Specialist

Perform on-site hardware and software support for all Administrative Offices on campus.

Assist in the research, upgrade and purchase of software and hardware for these departments.

Technically support, purchase, and upgrade all mobile devices.

Assist in virus and spyware protection and system cleaning.

Add and remove PCs from containers in Active Directory corresponding to their departments.

Set up network printers and copiers, submitting bootp table entries, and setting up user email, scanning and auditing processes.

Work on all manners of hardware, mostly Dells, Macs, Surfaces, and all variety of Tablets.

Build systems using Clonezilla for cloning and restoring images.

Assist customers with on- and off-site remote connections using Cisco Anyconnect.

Familiar with Office 365 and Teams on Windows 10 and 11.

Setup Virtual systems using VMware Horizon Client.

Setup Task Scheduler to control systems and applications.

Use Microsoft Teams for inter-office communications and meetings.

Use remote tools to support customers.

Robert Half Technology Oklahoma City, Oklahoma 5/2005 – 7/2005

Contract Software Conversion Support (Kerr McGee)

Assisted with the transition from an Altiris Management system to SMS.Management system.

Created and tested Documentation on various application deployment solutions.

Created Documentation and tested all Microsoft critical updates for 2004 to the present on Windows 2000.

Worked with SMS reports and Active Directory to manage PCs for inventory control.

Stillwater National Bank Stillwater, Oklahoma 6/1994 - 6/2004

System Administrator/Helpdesk Desktop Support Specialist

Provided hardware and software support to 300 to 400 users in multiple cities, states and locations with hands-on and Proxy phone support.

Worked with a wide variety of operating systems and software packages, Exchange 5.5/2000, Microsoft Office XP, Norton Antivirus, Citrix, and Rumba mainframe emulation.

I participated in many hardware and software rollouts in a variety of network environments, Fast Teller, Microsoft Office, Outlook Exchange, Terminal Services, and Rumba.

Managed the maintenance and replacement of all network printers.

Managed and maintained images of all PC configurations using Altiris Management Solutions and Ghost.

Identified and resolved hardware and software technical problems and malfunctions related to LANs/WANs and related servers.

Performed daily data warehouse updates on SQL Server, OnBase and SCO UNIX systems.

Set up and maintained new and existing user accounts in Active Directory.

Perform setup and repair of all PC’s, laptops, PDAs, printers, and peripherals.

Rolled out Windows 2000, application upgrades and hardware upgrades over days, weeks, and months.

Participated in the Millennium Bug hardware and software upgrade requiring months of strategy, planning and hardware and software upgrades.

Oklahoma Department of Career and Technology Education Stillwater, Oklahoma 3/1989 – 5/1994

Technical Support Specialist

Provided hands on hardware and software support to 350 plus users in a Token Ring/Eithernet environment.

Participated in staff training and supported State conferences and workshops, setting up systems and installing software.

Worked with all levels of support personnel from the State Director, Assistant State Directors, Division Heads down to Administrative Staff providing hands on solutions to hardware and software issues.

Maintained an inventory of all hardware and software products.

Supported Lotus, WordPerfect, and dBase as well as industry specific applications in a Novell environment.

EDUCATION

UNIVERSITY OF SOUTH CAROLINA Aiken, South Carolina

Bachelor of Science in Mathematics and Computer Science

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