Helmut Cadavid

IT Support Specialist

Plantation, FL 33325

ad046y@r.postjobfree.com

+1-954-***-****

IT Field and Remote Support Specialist.

Experienced in Desktop, Network, POS, Kiosks, Mobile devices, printers. Software Developer, Android & Windows.

Focused in Hospitality and Service without dismissing policies. Willing to relocate to: Melbourne, FL - Homestead, FL - Avemaria, FL Authorized to work in the US for any employer

Work Experience

Deskside Technician Support II

Stefanini - Davie, FL

June 2022 to Present

• Field and Remote Support

• Troubleshooting: Network, printers, SAP printing, hardware and software

• Hardware:

• Monitors, Desktops, Laptops, Printers(HP, Konica Minolta, Zebra:(ZPL, ZT230, S4M, ZQ520, Qn420)), Handheld Scanners, Zebra Handheld Scanners.

• Assisting users with phones, tablets, desktops and laptops

• Software:

• Operation Systems Support: Windows 10, Android (Zebra MC9300).

• Other software: MS Office 365, Outlook, Teams, Word, Excel, Access, Powerpoint

• LibreOffice: Calc, writer, Base, Draw.

• SAP: Basic printing and troubleshooting.

• Batch programming, Powershell, VBS.

• Active directory: add, edit, move (container), delete endpoint accounts. Unlock and Password reset.

• Software install, configure, operate and Routed and switched networks Wireless networks.

• Documenting tickets

• Identifying requests or incidents

Android Developer

Contract Confidential - Remote

July 2011 to January 2023

Design, Code, Test, Publish

Android Studio, Basic4android, Eclipse, Netbeans, Qt4 IT Support Specialist

Tricnology IT consulting LLC. - Plantation, FL

June 2015 to June 2022

Hardware Support

Network, Computers in General (PC, Apple Mac), Servers (Rack and stack, maintenance, Drives, Main Board), Printers, Monitors, Laptops, Routers, Switches, VoIP Phones, Cisco IPT, as well as upgrades of RAM, SDD, HDD, caddy, servers, NVME M.2, and much more. Ethernet, Fiber optics. Printer repair, maintenance, General Printing support. Desktop Scanners Install, repair, diagnose, and troubleshooting, Handheld Scanners, calibrate, configure, repair.

Handheld Micro Computers with laser scanner and Android OS: Reimage, configure, deploy, troubleshoot, Batch/ADB Script for configuration troubleshooting, on site and remote. Software Support:

Linux like Ubuntu, Parrot OS, Kali linux, Debian, Redhat, KDE, gparted, Microsoft Windows 95, 98, 98SE, ME, 8, 8.1, Vista, 10, 11, Apple MacOS, Up to Big Sur (at the moment of typing this), MS Office, VBA, HTML, Android, Apple iOS, Installation of printers, monitors or Updates and upgrades. Ticketing software used ServiceNow, CSN, 4ME

POS/KIOSKS:

Install, assemble, configure POS Systems, Kiosks for multinational companies along with popular ones like:

Tacobell, Starbucks, T-mobile(Kiosk), Walmart, Lowes, Home Depot, Petsmart, Regal Cinema(Kiosk), etc. Contingent Worker OSD, Engineer

Goldman Sachs - Miami, FL

June 2018 to September 2021

4 offices located in Florida: Miami, Boca Raton, West Palm Beach, Fort Lauderdale. Hardware Support

NDC (Computers), Monitors, Laptops, VoIP Phones, Cisco Phones, Upgrades, Deployments for more than 300 users

Software Support:

Linux, Windows, Apple MacOS, Up to Big Sur (at the moment of typing this), MS Office, VBA, HTML, Android, iOS, Installation or Updates, Citrix.

Ticketing software used ServiceNow, CSN

Contingent of the Year 2020

IT Specialist

Ceviche Arigato - Weston, FL

2014 to 2017

Keeping up and running the business with critical situations with more than tens of thousands of Customers.

POS, Printers and Network, Back-Office Computer, Security Cameras, Switch and Routers. Freelance Computer Technician

Self Employed - Plantation, FL

2005 to 2011

Computers, Printers and network support home based and business base. Manager Assistant

EnterCenter Computer & Network Services - Bogotá, Cundinamarca 2002 to 2005

Duties included sales management, scheduling client meetings, customer correspondence, billing, assessing computer needs including analyzing, appraising and purchasing hardware, software installation and modification, printing, graphic design, and market research. Education

Bachelors in Cybersecurity

Western Governors University - Florida

November 2021 to Present

Android App Develpement in Software Engineering

University of Washington-Seattle Campus - Seattle, WA 2017 to 2018

Associate's degree in Computer Programming and Assembly COMFENALCO - Bogotá, Cundinamarca

2000 to 2002

Associate's degree in Tecnólogo en Systemas de Información Univeridad San Buenaventura - Bogotá, Cundinamarca 1999 to 2001

Skills

• Visual Basic (10+ years)

• SQL (10+ years)

• Software development (10+ years)

• Linux (10+ years)

• Windows

• Help desk

• Customer service

• Bilingual

• Spanish

• TCP/IP

• HTTPS

• Active Directory

• Operating Systems

• LAN

• Network Support

• Citrix

• GitHub

• Software troubleshooting

• ITIL4

• Technical support

• Computer networking

• Customer support

• iOS

• DHCP

• MySQL

• VoIP

• Hand tools

• Field service

• Computer hardware

• VLAN/Trunking

• MPLS

• Toning/Tracing

• OSI Model

• Ubiquity UniFi Switches/Routers/AP

• DNS

• User Interface (UI)

• VMWare

• ServiceNow

Languages

• Spanish - Fluent

• English - Fluent

Certifications and Licenses

Android app development

October 2016 to Present

Topics:

Android Applications

Activities and Services

User Interface Design

User Interface Development

Storage

Messaging

Content and Content Providers

Testing

Individual or group project: develop an application that satisfies a personal or group need Review, Supporting Multiple Devices

Fragments

Navigation and Loading Data

Media

Notifications

Styles, Themes and Animation

Custom Components and Graphics

2D / 3D Graphics

Advanced Topics

Sharing and Search

Sensors

Connectivity

Networking

Service Integration

Google Service Integration

Administration, Accounts and Telephony

Native Development

Releasing

ITIL 4 Foundation

April 2022 to Present

ITIL 4 Foundation Certification

CompTIA A+

Assessments

Technical support: Customer situations — Proficient December 2022

Responding to technical support situations with sensitivity Full results: Proficient

Technical support — Proficient

March 2022

Performing software, hardware, and network operations Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS Microsoft Office, Corel Draw, Oracle Open Office, Linux (Different distros.) MAC OSX, Visual Basic or .NET Programming, Basic4Android (Android SDK, NDK) Programming, SQL Server, SQLite, C+

+, Virtualization: Virtualization PC or VirtualBox, Mac / PC Software & Hardware Troubleshooting

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