Customer Service Representative
Resume:
Audria Espinoza
Phoenix, AZ *****
ad046o@r.postjobfree.com
Work Experience
Customer Service Representative
C3 Customer Contact Channels - Tucson, AZ
October 2018 to Present
Member call handling, placing RX and OTC order requests for members, order tracking, view and explain benefits to members. Transfer calls when necessary. CUSTOMER SERVICE REPRESENTATIVE
Paradies Lagardère - Phoenix, AZ
January 2023 to March 2023
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing. Customer Service Agent II
American Red Cross - Tucson, AZ
September 2021 to February 2022
Perform outbound calling to specialized donors using a dialer system & specialized scripting to recruit for new or repeat blood donations or to cross-sell to new donation procedure. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.
1. Schedule appointments while providing positive service experience to maximize donor show rates. 2. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
3. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
4. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 5. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 6. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
7. Provide back up support to inbound team. Investigates and responds to inquiries on an ongoing basis. 8. Perform other related duties as assigned
Cashier/Customer Service
Sam's Club - Tucson, AZ
September 2017 to October 2018
Customer Service, Cash handling, Cash Register, Stocking, Open - Close, cleaning and maintaining cash register.
Cashier/Customer Service
Walmart - Los Banos, CA
August 2015 to September 2017
Customer Service, Cash handling, Cash Register, Data entry, self checkout host, maintaining self checkout operations, cleaning and stocking self checkout area Open/Close Education
Certificate of Proficiency in Modern Office Fundementals in Business Northland Pioneer College - Winslow, AZ
2001 to 2005
G.E.D in General
2001 to 2001
Skills
• Microsoft Office
• Data entry
• Customer service
• Computer skills
• Front desk
• Microsoft Excel
• Microsoft Word
• Typing
• Windows
• Java
Certifications and Licenses
Driver's License
September 2023 to April 2038
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