Customer Service Operations Manager
Resume:
Don Bandy
Spring Branch, TX *8070
ad03wy@r.postjobfree.com
OBJECTIVE
Proactive, energetic, and experienced manager with excellent client and leadership skills, with an emphasis in coaching, training, and customer service. I am looking to obtain a challenging position in a growing fast-paced environment that I can utilize my skills. I have years of expertise in forging and building partnerships with professionals at all levels as well as utilizing strong problem-solving skills for complex issues and developing effective solutions.
EDUCATION& CERTIFICATIONS —
EXPERIENCE
Purdue University
West Lafayette, IN
ACE Degree in Entomology
Graduated 2014
STIHL (Gold certified in sales, customer service, and management)
ECHO (Gold certified in sales, customer service, and management)
SCAG (Gold certified in sales, customer service, and management)
John Deere (Certified in diesel mechanics, management, and customer service, sales-loans)
Maintained 400 hours of continuing education requirements for certification.
May 2022 - Current
Director of Area Development • C&C Welding and Fabrication • Bulverde, TX
Responsible for marketing and customer service throughout all work performed. Led client development and managed team to promote an efficient and timely work performance.
June 2020 – April 2022
Personal • Bulverde, TX
Caring for terminally ill parents.
January 2019 - May 2020
General Manager • Mustang Equipment • Bulverde, TX
Managed business operations and successful in achieving and exceeding sales targets. Led team development and recruitment and hiring for the dealership. Responsible for developing and managing budgets and reporting metrics.
January 2018 – December 2018
Operations Manager • ATEX Plumbing • Bulverde, TX
Led the daily operations for maintenance and new construction. Oversaw resource management to align skillsets with appropriate job tasks. Built and managed effective teams to achieve top performance and manage costs. Responsible for budget development and management. Oversaw accounts payable and receivables.
January 2013 – December 2017
Manager of Government & National Sales- South Texas Region • Mustang Equipment • San Antonio, TX
Successfully managed client relationships at the local, state and federal level. My responsibilities included providing custom tailored information to meet requests for proposals and requests for information. Assisted clients in conceptualizing their needs into actionable and executable plans that maintained and maximized their financial budget.
April 2001 – December 2012
Director of Area Development • Oak Hills Pest Control • Boerne, TX
Led client development and growth through the creation and implementation of new programs and products and services in the pest control industry.
REFERENCES
Available upon request.
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