SHARESE

LLANO

ad03vs@r.postjobfree.com

984-***-****

Durham, NC 27705

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

Consistently achieve deadlines and optimize workflow through efficient team collaboration.

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Team Nurse - Certified Nursing Assistant

Danville, VA • 01/2012 - 04/2018

HGS Healthcare Specialist - Healthcare Specialist

Durham, NC • 01/2020 - 08/2022

Alorica - Customer Service Specialist

Greensboro, NC • 08/2022 - 08/2023

WORK HISTORY

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Completed screening questions with patients following CDC guidelines.

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Managed situations in compliance with legal requirements and with minimal risk to patient and institution.

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• Upheld correct protocols for infection prevention and control Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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Took payment information and other pertinent information such as addresses and phone numbers to place orders.

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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

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SKILLS

• Medical Screening

• Health Education

High call volumes customer

services specialist

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Durham Technical Community

College

Durham, NC • 06/2019

High School Diploma

ECPI University

Raleigh, NC • 05/2020

Associate of Applied Science:

Cerified Medical Assistant

IBMC College - Fort Collins

Fort Collins, CO • 03/2022

Associate of Arts: Medical Billing

And Code

EDUCATION

• 4.0 GPA

• 4.0 GPA

CERTIFICATIONS

• First Aid/CPR Certified

• CMA - Certified Medical Assistant

Medical Billing and Code

Specialist

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• HHA - Home Health Aide

• PCA - Personal Care Aide

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