RENEE S. JACKSON

**** * ****** ***** **.

Peoria, IL. 61615

309-***-****

ad03fn@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated and accomplished professional with proven ability to learn and utilize new information systems seeking to apply knowledge and experience at an established organization.

Completed certificates and continuing education include: Medicare Fraud and Abuse: Prevention, Detection, and Reporting, CMS Form 1500, Uniform Billing (UB) – 04, Health Insurance Portability and Accountability Act (HIPAA) EDI Standards, and World of Medicare.

Proven ability to build and establish working relationships with both patients and professionals.

Proficient in Microsoft Office with a typing speed of 48 words per minute.

UMA’s Academic Excellence Awards (maintaining a high cumulative grade point average (CGPA) of a 4.0 and AIU of maintaining a (CGPA) 3.7, Deans list, and top of class.

Proficient on Windows 7, 8, 8.1, 10, & Apple Operating systems for iOS, macOS, iPadOS, WatchOS

KEY PROFICIENCIES

Medical Billing & Coding Extensive Training in ICD-9-CM, HCPCS, CPT Co-Payments & Deductibles HIPAA Compliance Greenway Prime SUITE EHR/PMS Insurance Billing Procedures Introduction to ICD-10-CM Insurance Verification Anatomy & Physiology Medicare, Medicaid, TRICARE CMS 1500, CM 1450 (UB-04), EOB’s Managed Care (HMO, PPO, and POS) Insurance Claim Processing Electronic Payment Posting Appointment Scheduling Medical Terminology Government & Third-Party Payers Office Management Data Entry & 10-Key

EDUCATION

NTI University Online 7/2014

General Certification Course

Completed online training and certification for telecommuting positions.

American Intercontinental University Online – Hoffman Estates, IL 4/2012

AABA/Healthcare Administration (GPA: 3.7)

Completed an intensive, accredited degree program which included: Lower Division Capstone, Micro and Macroeconomics, Business Management and Leadership, Principles of Marketing, and Principles of Accounting. My classes also included Medical Terminology, Medical Office Procedures, Medical Records, Fundamentals of Healthcare Technology, Introduction to ICD-9 Classification and Reimbursement.

MEDICAL EDUCATION

Ultimate Medical Academy Online – Tampa, FL 6/2014

Medical Billing and Coding Diploma (GPA: 4.0)

Completed an intensive, accredited training program which included: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success.

PROFESSIONAL

Kelly Services, Global - Troy, MI. 06/2016-Present

Apple Tech Advisor - CPU Technical Support Agent

·KellyConnect Apple Flex Forward Mac+ Tech Advisor

·Inbound/outbound calls to resolve customer issues

·Troubleshooting Apple Devices for issues (iPhones, Macs, iPad, iPods, iWatch)

·Running diagnostics

·e-mailing articles and case numbers

·Setting up appointments and call backs

·Transfer calls if needed to appropriate departments

·Setting up repairs

·Multi-tasking using different programs on Mac computer within Kelly Services Apple Program (Okta, Apple Connect, Core Base System, K-Base, Notes, iTunes OS X & macOS Base systems, Apple Network, iCST)

·Work from home in a quiet, controlled home office

National Telecommuting Institute, Inc. – Boston, MA 09/2014 – 05/2016

Order Entry Clerk Agent

Inbound calls from customers placed orders for Forms/Publications using CRM systems

Directed customers to correct department

Filled out Order Processing Feedback forms when needed

Worked with Sykes/F5 systems

Worked from home in a quiet, controlled home office

Accelovance – Peoria, IL 10/2012 – 04/2014

Call Center Agent

Performed an average of 145 in/outbound calls on a daily basis to study subjects.

Input data into USAN Systems, completed Deltek Time/Expense reporting with ESS.

Completed copying, filing, & alpha-numeric data entry.

Afni, Incorporated – Peoria, IL 03/2011 – 06/2011

Customer Care Consultant

Completed outbound calls to customers to confirm installation appointments of FIOS.

Upgraded orders, transferred calls to appropriate departments.

Utilized FTTP/CoFFEE Knowledge Bank, Workbench & VIBE.

Pulsar Plastics – Carlyle, IL 06/2004 – 10/2004

Machine Operator

Monitored machinery during its operation, loading/unloading the machine & making minor adjustments to the controls.

Pulled plastic moldings off machines, inspecting, repairing machine & packing items for shipment.

Leggett & Platt – Linwood, NC 11/2000 – 06/2004

Forklift Operator/Shipping Warehouse Associate

Received order manifests to pulled orders, readied for shipment.

Loaded tractor-trailers, performed product count, called for freight pick-up.

References Available Upon Request

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