Jill Blevins

*** ***** ***** ***. ******, OK **073 918-***-**** * ad03di@r.postjobfree.com

Career Objective

Motivated customer service specialist with over ten years’ experience in a fast-paced, team-based environment, searching for a new opportunity in the workplace.

CORE Competencies

Customer relations expert

Committed team player and natural leader

Thrives in a fast-paced environment

Computer savvy

PROFESSIONAL EXPERIENCE

ALORICA, Tulsa, OK (Remote)

Customer Service Representative, December 2020- January 2022

Managing back-to-back inbound calls and accounts for up to 120 customers per shift.

Giving accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Maintained a high rating and exceeded expectations in all metrics used by management to rate employee performance.

EZ PAWN, TULSA, OK

Assistant Manager, March 2017- December 2020

●Leading a team of 3-5 people daily to ensure compliance with company standards and policies

●Tracking and reaching daily and weekly goals for the store

●Determining loan value of a wide variety of items while ensuring profitability for the company and customer satisfaction

●Responsible for quarterly audits of the store's inventory

EDUCATION

CC’S COSMETOLOGY COLLEGE

Cosmetology Program- September 2007- May 2008

State Cosmetology License

Completed program with honors

GPA: 4.0

Tri-County Technology Center

Health Science Technology August 1996- April 1997

●Medical office assisting

●Completed program ahead of schedule with honors

●GPA:4.0

Additional Skills

Polite, professional demeanor

Outgoing, energetic personality

Excellent communication skills, both over the phone and in person.

Organizational extraordinaire

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