Diamonique

Hoppin

* ********* ** *** *, Nottingham MD 21236

347-***-****

ad038k@r.postjobfree.com

Over nine years of customer service and five years of human resources experience. I am a hardworking individual who is eager to be in a new environment to obtain new skill sets, and join a dependable team that can help me grow my leadership skills. While fulfilling each organization requirements by communicating, support and knowledge about the company’s regulations.

Experience

Human Resources Coordinator: The Mount Washington Group, Baltimore MD ( July 2020- Present)

Conducting daily Interviews with potential hires. Consistently communicating with candidates, management and current employees. Practice human resources policies with OSHA, grievances, state and federal labor law regulations. Maintaining an environment that is regulating safe and accessible for each employee. Provide onboarding information and termination evaluations. Marketing our company assets to bring in more candidates and revenue. Scheduling meetings and recruitment processes. Assisting our project management with new proposals.

Assistant Manager: Advance Auto Parts, Jessup MD ( October 2020-October 2022)

Engaging with everyday customers and commercial accounts. Providing daily operations to employees by conducting meetings for sales goals for the week. Interviewing new hires and employment benefits to each candidate. Weekly scheduling to sustain an organize environment. Also assisted with budgets and payroll.

Receiving Clerk/ Dispatcher: MTC Logistics, Jessup MD ( August 2017- June 2020) Greeting drivers by checking in and out of the facility. Consistently examining invoices and transferring it to MTC data base. Updating schedules with our everyday vendors. Providing management with each product and counts. Assisted with training new hires. Handling individual projects to promote more clientele.

Lead Scale Operator/ Dispatcher: United Iron and Metal, Baltimore MD ( June 2018- July 2019) Handling inquiries, and coordinating drops off and pickups of material. Heavy phone and email correspondence and tedious data entry. Scheduling appointments for everyday commercial accounts. Middleman between customers and management consultation. Maintaining records of services and maintenance.

Supervisor: Maryland Health Connection (Maximus), Windsor Mill MD (May 2017- May 2018) Handled over 100 inbound calls daily as well as a handful of outbound calls. Assisted customers with navigating their plans and helping them with applying for healthcare insurance through the exchange. Utilizing Microsoft Office Suite and QuickBooks daily. Recording data entry for each applicant. Handled a set amount of escalated applications. Conducting monthly phone audits.

Tier 2 Agent: Rockstar Games, Windsor Mill MD ( June 2016- August 2017) Interacting with customers over the phone. Resolving customers issues by using troubleshooting, multitasking, data entry, built rapport. Building relationships with clients. Handling team audits for weekly valuations . Consistently used Microsoft word and LibreOffice.

Human Resource Administrator: SFE Energy, Baltimore MD ( April 2014- March 2016) Maintaining excellent customer service. Providing strong communication with management. Frequently scheduling new hires. Engage with training new recruits and educating them on our policies and company’s benefits. Advertising available positions on social media and job fairs. Daily emails and phone interactions. Assisted completing onboarding and termination processes.

Skills

QuickBooks

Recruiting

Interviewing

Software Troubleshooting

Troubleshooting

Computer Networking

Help Desk

Technical Support

Desktop Support

Microsoft Excel

Microsoft Office

Shipping & receiving

Operating Systems

Microsoft Windows

Logistics

Education

May 2019

Community College of Baltimore County : Human Resources management certification

June 2022

University of Maryland, Associate degree (In process) : Human Resources Management