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Human Resources Customer Service

Location:
Washington, DC
Posted:
November 12, 2023

Contact this candidate

Resume:

Rob Giles

Washington, District of Columbia, United States

ad020u@r.postjobfree.com 202-***-****

linkedin.com/in/rob-giles-7573033a

Experience

Administrative Coordinator

PBS

Jan 2008 - Jul 2009 (1 year 7 months)

Provided general office support to the CFO and Director of Business/Network Administration

• Assisted in preparation for various meetings, including Board Meetings

• Managed schedule/calendar of CFO and other office personnel

• Arranged travel for CFO and other office Personnel.

• Assisted in mass mailings.

• Maintained corporate documents as liaison to Accounting Department Associate

CityStaff

Sep 2006 - Jan 2008 (1 year 5 months)

Provided administrative support to the President of the agency.

• Provided administrative support to various clients throughout the city on temporary assignments. American Association for the Advancement of Science (through CityStaff) Human Resources Specialist

Apr 2007 - Oct 2007 (7 months)

Assisted with the recruitment and interviewing of qualified candidates.

• Assisted with the selection, screening, and testing of qualified candidates.

• Conducted reference checks for top candidates.

• Performed applicant-tracking tasks for the human resources department.

• Distributed exit interview paperwork for terminated employees.

• Secured and monitored the placement of temporary employees.

• Coordinated the distribution of invoices for temporary employees to department heads for payment. Human Resources Specialist

DC Government Human Resources

May 2004 - Feb 2006 (1 year 10 months)

Provided recruitment and placement services to assigned organizations.

• Provided guidance and assistance to program supervisors on personnel actions.

• Coordinated meetings between staff and employees. Office Administrator

CityStaff

Nov 2002 - Nov 2004 (2 years 1 month)

Rob Giles - page 1

Provide administrative support to the President of the agency.

• Managed the agency’s financial resources (accounts receivable and payable, payroll, credit checks).

• Coordinated the intake process for new employees (tax forms, I-9, deductions, and enrollments).

• Coordinated meetings between staff and clients.

• Completed weekly processing, creation, and distribution of payroll checks.

• Compiled and generated various financial and project reports.

• Ordered and maintained office supplies and equipment. American Association for the Advancement of Science Personnel Assistant

American Council of Life Insurers - ACLI

May 2002 - Nov 2002 (7 months)

Assisted with the selection, screening, and testing of qualified candidates.

• Conducted reference checks for top candidates.

• Distributed exit interview paperwork for terminated employees.

• Coordinated the distribution of invoices for temporary employees to department heads for payment.

• Edited and proofed selected conference materials for Education and Human Resources Department. Processed and coded expense reports and invoices to appropriate general ledger accounts.

• Entered, monitored and tracked departmental files via database.

• Monitored billing activity for lobbyists.

Program Manager

Membership Services

Mar 2001 - Jan 2002 (11 months)

Supervised Call Center Operations at North America’s Largest Travel Consortium.

• Coached, counseled, and trained membership staff.

• Assisted Management team with performance reviews for staff.

• Provided leadership to staff to fulfill departmental goals and objectives. General Manager

Hampton Inn Hotel

Jun 1999 - Oct 2000 (1 year 5 months)

Overall responsibility for the operations including human resources, customer service, facility management,

financial management, hospitality, conferences, and sales.

• Translated business plans into action and managed those actions toward achieving revenue and cost objectives.

Assistant General Manager

Hampton Inn Hotel

Oct 1998 - Apr 1999 (7 months)

Managed a 135-room limited-service hotel by performing key General Manager functions.

• Supervised 45 hotel employees including recruiting and training employees, payroll, benefits administration,

accounts payable, and accounts receivable.

Rob Giles - page 2

• Ensured that all departments stayed within budget guidelines each month and explained any variances to regional

directors and owners.

• Assisted with budget development and marketing strategies to increase occupancy levels and capitalize on profit

margins.

Manager

Embassy Suites

Feb 1998 - Sep 1998 (8 months)

Responsibilities included the understanding and implementation of departmental procedures and duties. Group Sales Manager

Hampton Inn Hotel

Jul 1997 - Jan 1998 (7 months)

Maximized revenue through suggestive marketing.

Education

Spartanburg Methodist College

Associate, Arts

Strayer University

Bachelor of Business Administration

Master of Business Administration

Skills

abra • accountancy • accounts payable • accounts receivable • administrative support • adp • assets recovery • benefits administration • billing • budget development Rob Giles - page 3



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