Customer Service Representative
Resume:
Kristie Alanis
St. Hedwig, Tx.
ad01qr@r.postjobfree.com
Summary
High performing and reliable customer service agent with 10+ years of experience. Constantly exceeding quality assurance while following companies’ procedures and protocols. The ability to assist customers independently and efficiently while actively listening and managing a fast-paced environment.
Skills
● Detail Oriented
● Problem Solving
● Reliable and Dedicated
● Critical Thinking
● Active Listening
● Phone Etiquette
Experience
Cvs-Carmark, Customer Service Representative
June 2023-present
San Antonio, TX
● Help members with their prescription for mail order and retail stores
● Problem solving with their prescription insurance making sure they get the best customer service.
● Great at showing empathy to all of the members.
● Multitasking with two different screens and different systems. Ibex Global, Customer Service Representative
July 2022 - June 2023
San Antonio, TX
● Maintained proper assistance for fast paced environment.
● Expeditiously supported clients while invariably exceeding quality assurance.
● Quickly assisted questions for customers via phone and email with company relations and problem solving.
● Help scheduling their transportations to their medical doctor. Kids Academy, Daycare Teacher
January 2019 – July 2022
Yoakum, TX
● Create lesson plans, organize learning activities, and conduct curriculum development to help toddlers and infants grow emotionally and intellectually.
● Responsible for childcare, child safety, and classroom management functions to maintain safe learning environments.
● Provide conflict resolutions for behavioral issues using positive reinforcement approaches and empathetic communication
Norma’s, Waitress
January 2016 – January 2019
Adkins, Tx.
● Able to account and handle cash effectively and efficiently.
● Always projected a pleasant and positive professional image to all guests.
● Maintained proper assistance for fast paced environment. Mr. Tim’s, Waitress
May 2014 – January 2016
La Vernia, Tx.
● Accurately and timely delivering orders to guest.
● Able to account and handle cash effectively and efficiently. SALSA, Sleep Apnea Tech
May 2013 – May 2014
San Antonio, Tx.
● Hooking patients up for sleep study with over 20 electrodes. Explaining procedure to patients to make them knowledgeable and comfortable with procedure. Monitoring patients through the night and unhooking them in the morning.
● Checking patients charts and inputting information into the ECW system, making sure they are verified for the sleep study they are scheduled for. Sammy’s Mexican Restaurant, Waitress
August 2003 – May 2013
La Vernia, Tx.
● Assistance in overcoming logistic issues in serving a timely food/ beverage product.
● Accurately and timely delivering orders to guest.
● Answering the phones
Education
Hallmark University, San Antonio, TX— Associates in Medical Assistant January 2014 – May 2015
The College of Health Care Professions, San Antonio, TX Limited X-Ray Tech. June 2015 - October 2016
La Vernia High School, La Vernia— Diploma. August 1992- June 1996
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