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Customer Service Medical Records

Location:
Honolulu, HI
Posted:
November 11, 2023

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Resume:

CASSIA FREITAS

ad017e@r.postjobfree.com

808-***-****

CERTIFICATIONS

AAPC Certified Professional Coder (CPC-A)

SKILLS

Billing and Coding

• Ability to utilize ICD-10, HCPCS, and CPT coding system to translate physician diagnosis for billing purposes.

• Knowledge of medical terminology to assist with code diagnosis.

• Ability to abide by HIPAA policies and procedures.

• Knowledgeable in coding patient diagnoses upon admission for insurance and reimbursement purposes.

• Ability to provide medical records to medical insurance companies for claim and reimbursement purposes.

• Identified the elements of HCFA CMS-1500 and UB-04 forms. Administrative

• Ability to abide to OSHA rules and regulations

• Experienced in filing, scanning, and storing records per HIPAA regulations

• Ability to retrieve, prepare, and scan patient records on Electronic Sim Chart

• Proficient in Microsoft Word, Power Point and Excel

• Knowledge of HIPAA policies and procedures

• Responsible for keeping patient medical records organized and updated which include medical histories, treatments, examinations, active medications, and procedures

• Recorded Charges and Credits on patient accounts

• Knowledgeable of Assignments of Benefits Form in patient file

• Knowledgeable of operating a copy machine

• Ability to maintain electronic health records according to industry standards

• Ability to complete an Insurance Claim Form

Customer Service

• 10 years costumer service.

• Ability to answer multiple phone lines and transfer to appropriate departments.

• High level of customer service skills to establish and enhance positive relationships with patients, team members and outside facilities.

• Ability to greet patients upon arrival and departure.

• Ability to process payments (cash, credit, and gift card transactions on company POS). EDUCATION

Hawaii Medical College

• Healthcare Administrative Billing and Coding AAS, Honolulu, HI 02/2019-11/28/2021

• High School Diploma: 2013

Kalani High School, Honolulu, HI

WORK EXPERIENCE

Career Services Assistant/Student Services

Hawaii Medical Institute, Honolulu, HI

October 2022 – July 2023

• Maintain and update computer databases used in tracking externship students

• Post weekly externship hours and follow up with missing hours and signatures

• Screens and completes graduation checklist for externship coordinator signatures

• Keep accurate updated information, agreements, evaluations, timesheets, and paperwork on all students

• Entering and/or completing the externship program

• Maintain digital and paper student externship files

• Maintain and submit reports on a weekly, monthly, and quarterly basis

• Assist Career Services department with career activities for students

• Other duties as assigned

Externship

Premier Medical Group Hawaii – Ortho & Rehab, Honolulu, HI March 2020 – May 2020

• Completed 225 healthcare administrative hours as a Biller and Coder Extern.

• Registered patients into computer system and verified insurance and coverage to patients.

• Maintained accuracy, completeness, and security for medical records and health information.

• Provided information to insurance companies, doctors, and patients. Professional Polynesian Dancer/Entertainer

Malu Productions, Inc, Honolulu, HI

May 2010 – March 2020

• Performed and provided Polynesian dance entertainment for various functions (luaus, weddings, parties, etc.)

• Greeted and welcomed guests with aloha and care.

• Maintained a safe and clean work environment.

• Worked in team-based environment to uphold quality and continuity of service to all guests/clients.

Waitress/Cashier

Magic of Polynesia, Honolulu, HI

07/2015 – 07/2016

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Assisted customers by providing information and resolving their complaints.

• Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Demonstrated the ability to maintain a high attention to detail and quality of work. SPECIAL ACCOMPLISHMENTS

• Graduated from HMC with a 3.8 GPA

• Ability to work remotely



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