Care Delivery Acute
Resume:
Helen Sagendorf
Maryland, N.Y. *2116
Cell 607-***-**** / Home 607-***-****
ad00sm@r.postjobfree.com
SUMMARY OF ACCOMPLISHMENTS
•Negotiate affiliation contracts with the health facilities to enhance clinical experiences in healthcare settings for freshman students in 4-year degree students. Educate nursing students to the nursing environment in the clinical settings as well as, taught fundamental skills to Freshman BSN students.
•via Telehealth monitoring have been recognized as “Hero” for third quarter in present FTE position (2010 and 2014). This was demonstrated by going the “extra mile” for my members through telephonic nursing. Familiar with Telenet / Phillips and Alere monitoring for weights/VS symptomatic monitoring and disease handling.
•Hold positions with LTC facilities of per diem supervision. Supervise day-to-day care delivery of 120 -160 residents. These positions mostly are through an agency or short-term contracts.
•Worked with staff and leadership to maximize reimbursement via CMI in LTC facility using team building skills to enhance relationship skills and comradery. Educated staff on documentation. Effectively lead the facility in an TPE audit with no penalties.
•Case managing complex clients in community, overseeing day to day activities following plan of care, scheduling staff. Hiring and training of staff when needed.
•In July of 2005 was recognized by the Department of Health (DOH) as a leader in completing Root Cause Analysis that evidence thorough and credible work. Serve as a consultant role to various acute care facilities utilizing the NYPORTS system.
•Have played a key role in teaching/mentoring and evaluating clinical skills at the CNA / LPN and RN level ensure quality skill development and theory application.
•Played a key role in establishing admission /discharge guidelines for LTC rehab, as well as Swing bed program in two facilities.
•Played an active role in establishing a sound and safe review of all unnecessary admission of patients to the inpatient area when an alternate discharge plan out of the emergency department could be accomplished, by coordinating the case management department / DME Company and social work departments.
•Held vaccination clinics for employees.
•Successfully have written plan of care for insurance companies for healthcare workers to care for patients with Alzheimer’s to keep them in the home as long as possible.
•Successfully written plan of care for the department of labor to provide 24hr care for individuals with multiple co morbid disabilities. Manage and direct multiple subordinates. Hire and discharge responsibilities for RNs, LPNs and HHAs.
•Consummated an improved working relationship with Third Party Payors and employer.
•Demonstrated the ability to assess risk and respond appropriately.
•In-service on infection control practices in Long-term care/ taught 100 hr CNA class for BOCES and Long Care Facility with 100% pass rate.
EXPERIENCE:
MDS Coordinator at Our Lady of Mercy in Guilderland NY 11/20 – current
•Team Player in MDS
•Effectively trained a new RN to MDS Specialist.
•Effectively improved CMI to highest level in many years to enhance reimbursement.
•Educated all level of staff to documentation needs to support MDS information.
•Built sustainable relationships for a beneficial end to all.
•Active IDT member
•Scheduled all MDS
United Energy Worker /Private Contractor In Home Care 8/2016-9/2020
Schedule 24/7 care for in home care.
Perform home assessments for Annual, Startup and Quarterly assessments.
Write home care plans for Insurance Coverage
Set up and accompany patients to MD appts inclusive of dental and vision appts as well as specialty visits.
Organize and arrange in-home PT visits.
Shop for food / medications
Set up medications.
Complete pt care as needed.
Communicate care and needs with family at least weekly.
MDS Coordinator at Delhi Rehab and Nursing; 9/19 –3/20 Team player in admissions of new residents
•Coordinate MDS work using the RAI manual`
•Educate the importance of documentation to maximize reimbursement.
•Active IDT member
•Organize and head of care conference with residents/families and IDT members.
•Active member in discharge planning
•Work closely with IDT to maximize case mix index (CMI)
•Schedule MDS`s
•Supervise the house occasionally.
•Head up PIP project.
•Set up systems to increase smooth flow of MDS care conferences.
•Assist in utilization of resources.
Manger of Nursing Home Education/ Quality Review and QAPI 2/19-9/19
•Facilitate and track compliance of annual and monthly training for education of Nurses and CNA and department heads of new changes and regulations.
•100-hour course for CNA training
•Taught CNA II class
•LPN II class to facilitate leadership and maximize licensure and certifications to work to the fullest extent of their ability.
•Medical Orientations to the facility
•Participation in the safe movement program to assist in decrease of compensation claims.
•Taught safe movement program to CNA`s
•Supervise the house.
•Oversee PIP project
DON and Case Manager The Pavilion at Robinson Terrace Stamford NY 4/18- 5/19
Direct and support 80 bed Assisted Living Facility
Schedule/inservice and mentor health aides for care delivery
Monitor and educate as needed.
Complete UAS as scheduled.
Lead Safety Committee
Lead staff meetings
Quality review audits
Review and track and trend incident reports
Hartwick College. Oneonta, NY
Clinical Coordinator for Nursing Placements / Adjunct instructor for clinical experiences 8/2018 till 2/2019
•Review and submit clinical health requirements for nursing students as well as faculty for facilities to meet state requirement needs as well as facility requirements.
•Review and establish affiliation agreements with health facilities to provide the best possible nursing student experiences. Schedule and assist in providing opportunities for senior capstone students. Adjunct instruct 4 clinical groups of 7-9 students. Monitor and grade papers of at least 24 papers as required for clinical rotations. Fundamental skills taught to freshmen in preparation of further nursing educational courses.
United Healthcare. Houston, TX January 07 – January 2018
Disease Manager/Kidney Resource Consultant
•Complete telecommunication assessments of heart failure data inclusive of scale measurements and nursing medical review of heart failure symptoms.
•Completion and follow up of medical alerts as needed.
•Further disease manages other diseases such as coronary artery disease, diabetes/CAD telephonic review, and management as well as COPD and asthma.
•Case management for complex medical conditions.
Eden Park Nursing Facility. Cobleskill, NY April 04 until August 06
Assistant Director of Nursing
•Participate in the planning, organizing, directing, and evaluating the Nursing department for a
•125-bed facility.
•Included is active involvement in resident complaint resolution as well as assisting in the department of health investigation/survey and any issues that may arise.
•This position directed the investigation of incident /accident events and follow up and educational referrals as needed for staff.
•Worked closely with unit managers for infection control surveillance and reporting as well as reinforce infection control guidelines.
•Attended the palliative and hospice training as well as NYSDOH Dementia training program in June 2006.
•Assist the setup and organize infrastructure for dementia unit.
Bassett Health Care. Cobleskill and Cooperstown, NY January 2001 to March 06
Clinical Coordinator/Risk Management Specialist/Case Manager
•Responsible for day-to-day operation, care delivery of nursing care for a 26-bed inpatient unit.
•This population was primarily orthopedic and general surgery patients including GYN, ENT, and general surgery. Mentor to all the nursing staff..
•RM specialist responsibilities include NY State DOH reporting system inclusive of event reporting and investigating, trend analysis, review and respond to IPRO quality inquiries, involvement in Core Measure reporting, coverage for general risk management calls, incident reporting and patient representative calls.
•Case Manager Responsibilities includes a review for severity of illness and intensity of service for the inpatient population.
•Make appropriate referrals and interventions for nearby college populations.
•Care manage in collaboration with the physicians for the timely delivery of care.
•Review Admission /discharge guidelines for a 20-bed Swing bed program.
•Assist in the placement of short-term rehabilitation in LTC facilities.
•Participate in data collection for quality initiatives for CMS. Assist in recognition of placement needs of patients.
Ellis Hospital. Schenectady, NY October 1997 to November 2000
QA/UM Specialist October
•Participated and supervised approximately 15 case managers in a service line format at the generalist level.
•This included review and mentoring for identification of QI/QA, Infection Control, Clinical Risk Management, NYPORTS, Discharge Planning as well as Utilization.
•Conducted and participated in Root Cause Analysis.
•This role focused on the development of creative discharge planning to facilitate/bridge the reimbursement program for third-party payers.
•I also participated in a hospital-wide project of occurrence reporting change.
•Was a team leader in a project of computerizing four areas of reporting to facilitate accurate hospital reporting of data.
•These included Credentialing, Occurrences, Utilization Data (denial management) and Quality Management.
PHP Insurance. Syracuse, NY June 1996 to September 1997
Utilization Management Coordinator
•Directed and assisted in the design of 8 Health Center Utilization Programs.
•Primarily reporting and controlling referral costs.
•Track/trend of the referral program and the cost containment efforts of the Utilization Program.
•Set up weekly UM meetings with the providers to review for appropriate referral decision.
EJ Noble Hospital. Gouverneur, NY January 1994 to July 1996
Director of Quality Assurance/Utilization
•Directed the areas of Utilization, Quality, Discharge Planning and Social Work for areas of improvement opportunities and enhanced reimbursement.
•Prepared and successfully implemented Quality programs to be ready for a new accreditation survey.
•Set up new policies for a swing bed unit included within the facility.
•QA/QI program was reviewed and updated to meet State Requirements for the annual survey for the attached long term-care facility.
BOCES/ONC. Oneonta/Stamford 1991 to December 1994
Clinical Instructor LPN Program/CNA Program
•Active participant in training and supervision of up to 10 students in the clinical arena.
•Responsible for teaching practical skills in the clinical setting to fulfil CNA and LPN requirements for the certification and licensure.
Eden Park Nursing Health Center. Cobleskill, NY October 1993 to November 1995
In-service Coordinator
•Supervised, trained all levels of health care givers to deliver efficient and thorough health care.
•In-service development and coordination of the 100 Hour course taught in collaboration with the director.
•Have a special interest in Alzheimer’s Clients.
•I was an active role player in the review and readiness assessment for the annual survey by the State Department of Health.
A.O.Fox Hospital. Oneonta, NY July 1986 to March 1994
Quality Management Coordinator
•Assisted and developed a QA/QI program for the medical staff to enhance peer review and reporting.
•Six years of solid QA/QI program participation and review.
•Assisted and reviewed newly opened off-site medical clinic QA program development.
Participated in Credentialing process and Risk assessment programs.
EDUCATION
Masters prepared (all course work completed) however, was not able to complete the internship clinical as required to finish requirement to graduate.
BSN / Capella University. June 2015
Nursing AAS / State University of Delhi, Delhi, New York. 1989-1990
Professional References
Eveyln Flannery ad00sm@r.postjobfree.com
Julianna Hanbridge ad00sm@r.postjobfree.com
Maia Silber ad00sm@r.postjobfree.com
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