Customer Service Team Member
Resume:
Michelle Roy
Determined
Oakland, ME
ad005u@r.postjobfree.com
Quiet, soft spoken person, though enjoys working and being around people. Responsible team member, who always tries to make a good impression in the workplace, values input, takes times to listen to others and acts in a positive, can-do way. Open-minded learner, am willing to try new tasks and develop new skills. Loyal, productive employee, have an excellent attendance record and work history showing constant employment and ability to hold multiple jobs simultaneously. Work Experience
CRMA/DSP
Skills Inc. - MAINE
December 2019 to Present
Assist residents with activities daily living. Passing medication. Talking with medical professionals and guardians on the phone. Working with the individual to be as independent as possible. Listen to each individual about what they need and want. Complete household chores that was layout by the house manager. Bring the resident into the community.
Direct Support Professional
Assistance Plus - Benton, ME
May 2019 to Present
Direct Support Professional tasks include helping patients with daily activities, accompanying them to doctor appointments, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship.
Cashier/Customer Service/floral manger
Shaws - Waterville, ME
May 2012 to December 2019
Smile and engage customers as front-line representative for major retailer. Make courtesy and customers satisfaction the top priority in order to be helpful at all times. Keep business focus, record transactions, receipts and payments accurately. Understand and follow store policies closely.Work as part of retail team, show flexibility in work assignments and alter workloads as required to meet company needs Personal Support Specialist
Assistant Plus - Benton, ME
May 2012 to August 2013
Enhance clients' quality of life by helping with basic daily chores. Provide warm encouragement to persuade clients to be as active and independent as possible within their homes and community. Acknowledged, adapt to, and work with, the limitations of client physical/ mental limitations. Comply with all health and safety regulations and report any injury, illness, unsafe conditions or acts to supervisor. Personal support specialist
WOODLANDS ASSISTED LIVING - Waterville, ME
March 2010 to May 2012
Assist residents with activities daily living. Complete delicate and private tasks for residents with compassion, respect and dignity. Build residents' self-esteem by responding quickly and precisely to individual care request. Work as part of a team. Communicate facts clearly when completing daily logs, documenting care plans and reporting to oncoming shift members. Convey any concerns to supervisors. Education
Culinary arts
Skowhegan Regional Voc Center - Skowhegan, ME
September 2002 to June 2004
General
Madison High School - Madison, ME
August 2000 to June 2004
High school or equivalent
Skills
• Food Service
• Crew Member
• Customer Service
• Direct Support
• Personal Care
• Direct Care
• Home Health
• Veterinary experience
• Communication skills
• Computer skills
• Phone etiquette
• Customer service
• Cash register
• Office experience
• Cash handling
• Sales
• Cooking
• Animal care
• Front desk
• Pet care
• Animal handling
• Word processing
Certifications and Licenses
driver's license
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