Customer Service Administrative Assistant

WASHINGTON, DC ***** I 202-***-**** aczyh4@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with stellar Administrative Assistant/strong customer service experience. Flexible, responsible individual who possesses excellent communication and people skills both verbal-written. Able to work in team environment as well as individually.

Data Entry

Word Processing 70wpm

Medent & Medex Software

Microsoft Office/Suite

Quick Books

PROFESSIONAL EXPERIENCE

Department of Employment Services D.0.E.S/ D.C Government

Employment Support Specialist

Washington, D.C 2016 to Present

Instruct and monitor customer. Clients in the use of learning materials and equipment

Observe and evaluate customer performance and development

Consistently provide high quality customer service to patrons in the American Job Center (AJC)

Pre-screen clients during registration for American Job Center information sessions to determine eligibility

Periodically assist with employment readiness classes

Use Virtual One Stop System (VOS) to assist jobseekers with applying for Unemployment

Interact with a high volume of center patrons while maintaining confidentiality in all aspect of customer staff agency information.

Knowledge of call center experience

Knowledge of IT concepts principles, methods and practices

Knowledge of troubleshooting wireless LAN

Scheduled Coordinator, (OB/GYN) Washington Hospital Center

Washington, DC 2010 to 2013

Greeted patients and answered the phone in a courteous and professional manner

Perform registration functions

Review all forms for completion and signatures

Collected and updated patient demographics, insurance coverage and benefits

Verified insurance and deductibles, accepting co-payments and balances

Updated and added patient information demographics into Medent software

Maintained patient confidentially in accordance to HIPAA

Routed calls to referring physicians for patients having problem with procedures

Ability to establish and maintain cooperative relationship with doctors, co-workers and patients

Charged and assuring that the proper CPT and ICD codes have been assigned in order

Maintain a clean and safe work station

Office Assistant Dr. Shoba Chadambram office (Neurologist)

Oxon Hill, MD 2003 to 2010

Greeted patients and visitors in a prompt, courteous and helpful manner

Maintains files and / client database.

Prepared new patients medical charts

Pulled charts of patients to be seen the following day

Evaluated Insurance Explanation of benefits (E.O.B’s) to ensure proper payments and coding

Review all patient information

Perform other duties as needed

Reviewed all for completion, give clear instruction and signatures

Verified insurance information new and previous

Discharged reviewed physician notes and instruction

Education & Training

Croom Vocational Trade School/Upper Marlboro MD (Diploma) 1986

University of District of Columbia 2016-Present

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