ESSENCE S. CLARK

*** ***** **** ******** ***********, GA 30281

347-***-**** (Cell) aczqff@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL & OFFICE MANAGEMENT

Human Resources Professional with experience working directly with the Chief Executive Office, Executive Committee, and Board of Directors to provide guidance in resolving strategic resource issues. Skilled at developing processes and metrics that support the achievement of the organization’s business goals. Coordinated the implementation of people-related services, policies, and programs.

Core areas of expertise & qualifications include:

Employee/Labor Law & Workforce Management

Compensation/Benefits Design & Cost Containment

Rewards Development & Administration

Management Skills Assessment

HRIS, Policy/Procedure Development & EEO/AA

Bachelor of Business University of Phoenix, Phoenix, AZ

Masters of Business Administration University of Phoenix, Phoenix, AZ

PROFESSIONAL EXPERIENCE

ATHENAHEALTH, INC., Atlanta, GA

Senior Client Implementation Analyst (2015 to Present)

Position requiring client support via telephone or go-live support. Requires travel of 75% to different cities within the United States. Manage client support cases, ensuring a resolution is provided to the client expeditiously.

Chosen to mentor new hires by one-on-one training within two months of being hired.

Aided the training department with additional training material to make the transition for new hires to the phone seamless.

Promoted to the Help Desk Specialty Team.

VERY POLISHED NAIL LOUNGE, LLC, Brooklyn, NY

Operational Manager - Virtual (2012 to 2015)

Effectively perform a variety of Human Resources responsibilities including labor law, workforce management, compensation and payroll. Proactively determine the needs of the business including recruitment and orienting new staff. Responsible for budgeting, controlling costs, and keeping the company on track financially. Perform all scouting and coordinate all marketing and special events opportunities. Requires travel of 25% between New York and Atlanta.

COMPOUND ENTERTAINMENT, LLC, McDonough GA

Finance Office Manager (2013 to 2014)

Accurately perform payroll processing, employee reimbursements and various HR needs. Maintain compliant and extensive human resources system. Implement and maintain new employee benefits program. Prepare quarterly management presentations. Focus on continuous improvement of financial processes, systems, and methodologies. Promoted within 4 months of hire to Management position.

STERLING ROSE AGENCY, LLC, McDonough GA

Executive Assistant (2008 to 2013)

Effectively manage the highly detailed personal and professional schedule of the CEO. Contract celebrity talent, ensure proper records are filed, and collect 50% deposit for future dates. Perform event planning for special occasion for guest lists ranging 50-150 people. Consistent, high-volume multitasking, record keeping and data management. Facilitate new business process development; sourced and supervised contractors for storefront build-outs.

MINERALS TECHNOLOGY, INC. New York, NY

Benefits Administrator (2002-2006)

Advise personnel on benefits and payroll issues. Administer staff benefits, programs, and events. Responsible for highly confidential documents including viewing employment files, receiving medical reports for payment, life insurance payments and sensitive payroll data. Create, budget, and coordinate the first Corporate Health Awareness Week event . Effectively coordinate and schedule activities for the Human Resource Manager.

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