Information Technology Quality Assurance

Overview

An exceptionally versatile senior information technology professional with the experience and capabilities necessary to offer practical and technical guidance to executive management.

20+ years leading and managing the efforts of technical, functional, and business teams to accomplish the strategic goals of various operations

17+ years serving as a consultant to multiple commercial industries and State & Federal government agencies

10+ years developing web based solutions for businesses and agencies

10+ years of Business Intelligence (BI) systems design and reporting

17+ years of Enterprise Resource Planning (ERP) management and implementations

Experienced with organizations involved in the manufacturing and distribution of electronics, food, beverage, tobacco, and pharmaceuticals

17+ years serving as a client-facing business analyst, collaborating at all levels within an organization and implementing enterprise grade business management and ecommerce solutions

Leadership and Technical Skills Summary

Web Development

Design, development, and implementation of a wide array of web based solutions from marketing sites to full eCommerce solutions utilizing COTS and open source solutions. Specializing in open source web content management systems (Drupal) and programming with PHP, Java, and AJAX. Accustomed to leading projects that involve a high amount of integration with back-end systems.

Technical Team Development

Experienced in the assemblage and leadership of technical teams to accomplish the strategic goals of a company. Proven track record of successfully leading development teams through the SDLC process.

Quality Assurance

Accomplished in quality assurance team building and management as well as in the development and execution of software quality assurance processes and standards.

Database Design, Reporting, and Analytics

Top-flight design, normalization, and ETL skills in multiple database technologies. Demonstrable achievements in the development of custom corporate reporting systems.

Enterprise Resource Planning (ERP)

Comprehensive knowledge of ERP and supply chain information systems with the ability to train, design, develop, and advise on all aspects of these systems.

Program & Project Management

Direction of multiple simultaneous, high profile projects that require an advanced degree of leadership, organization, and customer expectation management while maintaining a hands-on daily approach to challenges.

Experience and Accomplishments

Smithsonian Institution

Office of the Chief Information Officer (November 2014-Prensent)

Head of Web Development

Responsible for the development of all new websites for the Smithsonian Institution that are requested through the Office of the Chief Information Officer (SI OCIO). The SI OCIO is responsible for centralized IT services across the 19 different museums and research centers. While the Smithsonian Institution has hundreds of different websites, we have selected Drupal to be our enterprise CMS. We develop websites internally or through contracts with web development companies. Our internal team generally works on 10-20 Drupal projects at any given time.

Also responsible for the infrastructure to host of all Linux based websites built on Drupal, WordPress, etc.

Quotient (January 2013 – November 2014)

Director Enterprise Applications,

Principal Enterprise Solutions Architect

Full time employee stationed at client location working with implementing enterprise applications (mostly open source).

Major contract:

Smithsonian Institution

Office of the Chief Information Officer (OCIO) - Web Services Division (on-site, National Mall)

Consolidate Open Source websites from all museums (Drupal, WordPress, etc.).

Plan and organize for ongoing maintenance.

Plan a framework for optimizing the performance and availability of high profile, public facing websites.

Build a highly scalable infrastructure based on the framework to handle public facing websites.

Consolidate and disseminate open source best practices across all museums.

CompuGain (July 2012 to January 2013)

Senior Solutions Architect – Drupal / Open Source

Washington, DC / Reston, VA

Placed on assignment at MetroStar Systems, Inc. in Reston, Virginia working full time on their projects.

Work with a team of open source developers, designers and new media professionals to help establish an open source practice within the company.

Actively contribute and participate in business development efforts including lead generation and proposal writing.

Work with customers on open source initiatives.

Major contract work while working with MetroStar Systems:

U.S. Department of Commerce

Technical Leader and Project Manager

For the OCIO - Web Services Team (off site)

Lead a team of contractors from MetroStar Systems and Seabourne Consulting working with the team from the Department of Commerce to create a content publication framework built upon the Drupal web content management system. Consisted of a Drupal instance that maintained content centrally and then distributed content to public facing or internal Drupal sites.

CGI Group, Inc. (2008-July 2012)

Information Technology Consulting Services (NASDAQ: GIB, www.cgi.com)

31,000 professionals in 125 offices worldwide providing end-to-end Information Technology and business process services.

Provide Senior Level Consulting services for the following CGI clients:

Virginia State Corporation Commission (SCC) (8/2009 – Present)

Leader of Business Analysis & Leader of Software Quality Assurance

Design and implement a custom eCommerce solution to automate the paper-based processes of the SCC. Provide the ability for customers to file and pay for services online.

Design all new modules and document business requirements by working with all levels within the business

Work directly with the development team lead to ensure requirements are met.

Create, maintain and report on development status using requirements traceability matrix (RTM) and custom reporting

Design all test plans, develop scenarios, create and execute scripts (both manual and automated)

Ensure that all changes are properly planned and integrated into the production environment (change management)

Virginia Enterprise Applications Program (VEAP) (8/2008 – 8/2009)

Enterprise Architect & Webmaster

Stationed at the office of the Chief Applications Officer for the Commonwealth of Virginia serving as a technical advisor and webmaster for all projects within the program.

Implemented multiple web portals (Drupal – Open Source) to facilitate communications with the public and other state agencies. Built websites from bare metal (new computer with no OS), using a LAMP stack, to fully functional Drupal websites based on agency requirements. Skilled at customizing core Drupal functionality with modules such as CCK, view, blocks, Google maps API to map nodes, Google Analytics, and Actions to kick off integration with backend systems. Accustomed with working and customizing themes. Custom programming for interfaces using PHP.

Implemented an open source (OrangeHRM on a LAMP stack) time keeping system to track and report on personnel costs associated with each project.

Evaluating and recommending internally developed or commercial sourced Enterprise grade applications for state agencies (ERP, BI, eCommerce, ECM)

Designing servers (to purchase) and networks for new enterprise grade systems (BI, ECM, Performance Budgeting)

Built and administered a 25 instance VMware Server Development environment. Setup each server to replicate how productions servers would interact. Setup servers such as SQL DB servers, Oracle DB Servers, web servers, application servers, LDAP servers.

Monk & Monk, LLC (2008)

Information Technology Consulting Services (www.MonkandMonk.com)

Consulting firm serving to augment existing customer IT staff with temporary support for enterprise resource planning (ERP), business intelligence (BI), and eCommerce (web) implementations and support.

President, Information Technology Consulting Services

Design and develop custom Drupal websites (LAMP stack) for commercial customers. Served as webmaster to existing Drupal sites designed and implemented by other companies.

Custom web development using PHP, C#.net, and Javascript.

ERP Implementations and support for SAP Business One

Support for the implementation of business intelligence and reporting systems (Crystal Reports, Reporting Services, LogiXML, LogiReport, etc.).

Database creation (MS SQL), normalization, conversion (ETL with iBolt to SAP Business One), and transfers (iBolt)

System integration using iBolt Hardware and software support for local businesses

The Elevation Group, LLC (2006 – 2008)

SAP Business One channel partner with a focus on wholesale distribution systems

Director, Wholesale Distribution Systems

Implementation and training of SAP Business One, Web Tools, XL Reporter, Queries and PLD for different organizations

Implementation and design of Crystal Reports XI & Crystal Xcelsius (Business Objects), and Reporting Services (Microsoft) reports and dashboards for customers to extend the functionality of SAP Business One

Extracted, Transformed, and Loaded (ETL) the legacy data to SAP Business One from a variety of sources using Software Labs - xFusion and Magic Software’s - iBolt (certified).

System integration using iBolt (SAP Business One to Warehouse Management System)

Served as the wholesale distribution industry expert (food & beverage) in a position that spans sales, marketing, development, and consulting

Designed all industry specific applications and direct the focus and pace of development for the product

Worked directly with development staff to set priorities and monitor progress.

Created marketing strategies designed to penetrate and target specific industry segments

Planned and executed marketing plans and advertising campaigns - email campaigns, online demos, websites, and documents for trade shows, booth designs, and white papers

Attended industry specific trade shows to support the efforts of the sales team

Provided pre-sales support through formalized product demonstrations of functionality to potential clients both in-person and through online meetings

Worked with clients to customize the software to their individual business requirements and manage the changes through the development process

Trained the internal staff on the finer points of the wholesale distribution industry

Company webmaster – Implemented a custom marketing site for our products and services using Drupal web content management system.

Performance Food Group (PFG) (1993 – 2006)

Food & Beverage Wholesale Distribution (www.pfgc.com)

Performance Food Group is the third largest wholesale distribution company in the United States delivering food, chemicals, and supplies to foodservice facilities such as restaurants, schools, hospitals, and military facilities.

Below are the roles that I served at PFG:

Manager, Information Technology (IT)

At PFG-Milton’s, a subsidiary of Performance Food Group in Atlanta, GA

Directed a 24/7 computer center that supported every aspect of PFG’s most profitable subsidiary

Managed during an aggressive growth period when sales grew from 300M to nearly 500M

Created and met IT budgets based on the current and future needs of a quickly growing distribution company

Purchased and negotiated all cost relating to computer hardware, maintenance contracts, and hardware supplies

Planned and executed the infrastructure expansion to meet the needs of a sales staff growing from approximately 40 sales representatives to over 80. Expansion included hardware purchases, software installation, and training

Trained, maintained, and supported for all software systems including:

oERP system

oRemote sales order system (Sales Representative & Customer remote order entry system)

oProcurement Logistics system (TMS 2000)

oTrained, maintained, configured, and installed all internal computer hardware

Manager, Systems Quality Assurance

Initiated and assembled the company’s first Systems Quality Assurance Department

Unit and system tested all changes to ERP system

Implemented automated testing tools and implemented and controlled the company’s software release process

Tested of all public and private websites for the company

Developed User Interface Standards to maintain a consistent look and feel for the entire system

Created change management workflow and developed the accompanying system to support the procedures

Created and processed Quality Assurance metrics utilizing Crystal Reports and Crystal Reports Server

Designed ERP Online Help System (ASP) - A website was custom designed to allow iSeries ERP users to access help content based on the specific screen they were working with

Project Manager, Purchasing Systems

Organized a Procurement (purchasing) User team for the purpose of analyzing purchasing practices as they related to the ERP system

Built the in-house software development team tasked with optimizing purchasing systems

Managed and balanced the development team’s workload and tracked and the progress of each project

Developed the model for what eventually became the company’s project management methodology

Multi-Vendor Load System – Maximized truckload space when purchasing from multiple vendors

USDA Pass Through Value System – Benefiting federal school food programs

Technical Manager, Margin Management

Assembled a team of field representatives to monitor profitability at all subsidiary locations.

Identified opportunities to lower costs in the supply chain and established best practices by developing supporting software applications.

Collected, organized, and prioritized all programming tasks, designed solutions, and managed the development process (SDLC) to implementation.

Designed and developed a Business Monitoring system (management by exception) which will look for business issues within the enterprise system, as they occur, and will notify the appropriate individual that can act upon that information.

Analyst, Corporate Business Intelligence Reporting

Worked directly with the Executive VP of Sales and Marketing to provide corporate level analytics over all 19 subsidiary locations. Annual net sales are in excess of $5B

Designed and developed data warehouse (SQL 2000 & SQL 2005) driven reports with graphs, tables, and drill-downs to be delivered through the Microsoft Reporting Services Report Server

Directed the rollout of solutions to internal customers

Other technologies utilized include the integration of ASP pages and stored procedures to control pre-run criteria for reports and the maintenance of legacy crystal reports

Installation of and training on ProClarity

Managed requirements, prepared project management and SDLC documents for Sarbanes Oxley audits

Senior Programmer Analyst

Started as a junior RPG programmer and was quickly promoted to a key position within the team

Implemented ERP systems

Performed functionality gap analyses

Determined hardware requirements for new systems

Configured and purchased all systems and ordered all peripherals

Executed legacy data transfers

Developed new applications

Micro-Mini Company, Inc. (1989-1993)

Focused on the contract technical support of Midrange and PC computers

Programmer and Computer Technician

Education

University of Richmond

BAS, Information Technology Management & Business (2010, Magna Cum Laude)

Technical Skills Detail

Enterprise Resource Planning (ERP) Systems Leader

Comprehensive knowledge of ERP and supply chain information systems with the ability to train, design, develop, and advise on all aspects of these systems. Experienced with E3, Target, IDS (Retalix), SAP Business One, and some MS Dynamics

Software Architect and Development Leader

Accomplished designer for any platform and developer in RPG, CL, ASP & ASP.net, Dbase III+. Familiar with VB.net, C#.net, PHP5 MVC, and Java. Accustomed to setting up and managing enterprise virtual servers for development environments using VMware. Experienced in the assemblage and leadership of technical teams to accomplish the strategic goals of a company. Excellent at leading a development team through the SDLC process

Project Manager

Direction of large, high profile projects and operations that require an advanced degree of leadership and knowledge. Can serve as PM, BSA, Technical PM, or AE

Quality Assurance Leader

Demonstrated success in team management and the development of software quality assurance processes and standards

Database Design, Reporting, and Analytics Leader

Excellent Design, Normalization, and ETL skills

Databases - Skilled in MySQL, Microsoft SQL, Oracle (10g Intermediate level), DB2

Reporting - Microsoft Reporting Services (SSRS, Expert), Crystal Reports XI R2 (Business Objects, Expert), Crystal Xcelsius, Crystal Wave (Expert), ProClairity, Discoverer (Oracle, Trained), LogiXML – LogiReport (Intermediate), ORA, TouchGraph, Query/400 (iSeries)

ETL and System Integration - Magic Software - iBolt (Certified, ETL), and Software Labs - xFusion (ETL)

Web Development Leader

Skilled in website development tools – PHP5 MVC, Javascript, JQuery, C#.net MVC, VB.net, Dreamweaver MX, Fireworks, (Experience includes CS4 Web Premium)

Web Content Management – Open Source Drupal (bare metal up – LAMP, Installing, configuring, modules, theming, and PHP programming) and Microsoft Content Management Server (MSCMS – template design, site setup, and administration), familiar with the setup and use of MS Sharepoint Services as well

eCommerce - Responsible for implementing SAP Webtools (Netpoint) eCommerce and Web CRM

Open Source – Installed, setup, and administered Drupal & OrangeHRM on a LAMP servers

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