Real Estate Lendinf Training - Documentation Specialist

Lauren Mudd

***** ******* ***** **. ***********, VA 20120

T: 703-***-**** E: aczjqu@r.postjobfree.com

Summary of Qualifications

A highly organized business professional with diverse experience ranging from technical writing and intranet maintenance, risk management, marketing, and event organization. Strong analytical eye combined with a creative mindset and a proven ability to solve problems in various business practices, as well as the ability to effectively communicate with individuals at all levels of the organization.

Experience

Navy Federal Credit Union Vienna, VA

Mortgage Training Supervisor I, August 2015 - Present

● Lead, manage and mentor the Headquarters (HQ) Documentation Specialist team.

● Oversee and manage projects for documentation and training purposes in collaboration with applicable business units including First Mortgage, Equity, Servicing, AMS, Compliance and Servicing System Support.

● Organize and lead maintenance of reference material on eNet for First Mortgage, Equity and Mortgage Servicing.

● Serve as lead of Empower Communication Workstream; effectively pitched and implemented rebranding of Empower Communications and event schedule for Real Estate Lending (REL).

● Review and edit all new and revised procedures, as well as Mortgage Minutes, to ensure accuracy and adherence to Mortgage Training Style Guide.

Documentation Specialist 1 (September 2013 – March 2015) & II (March 2015 – August 2015)

● Team lead for ongoing TRID project to maintain Mortgage Minute calendar, update Integrated Disclosures eNet page, identify current procedures affected by the Final Rule and help coordinate creating of new procedures.

● Lead in the department Employee Engagement initiative to address the team’s low scores in the 2014 NFCU Employee Engagement Survey; hosted quarterly focus groups and surveys, and present results and possible solutions to management.

● Researched relevant, current news articles pertinent to NFCU’s REL division to include in the biweekly REL Bulletin.

● Founder of METgage teambuilding group; planned and executed annual team building activities for HQ and Worldgate (WG) offices, such as local scavenger hunts, murder mystery luncheons, holiday celebrations, pot lucks, canned food drives, etc.

● Implemented process improvements for Doc Spec team.

● Assisted business areas in creating and/or revising policies and procedures.

● Wrote Mortgage Minutes on an as-needed basis.

● Performed needs analysis to structure project basis and timelines and end-to-end reviews of processes to ensure concise and accurate documentation of procedures.

● Provided end-user support for manuals and Navy Federal systems such as DocShare, CQ5, Mortgage Minute Database

Aroma Housewares Co. San Diego, CA

Jr. Account Manager, February 2012 – May 2012

● Submitted sample orders via the SagePro system to company managers for review and to the Shipping Department for timely delivery of goods.

● Addressed potential client’s interest in company products and supplied them with proposed quotes according to their order.

● Assisted in maintaining and updating documents concerning Costco’s direct import orders.

● Updated the Online Retail Prices document used to track product pricing of top retail clients for Account Managers to use in preparing quotes.

● Followed up with the Product Development team concerning HSN’s interest in new products.

Marketing Associate, November 2011 – February 2012

● Reviewed and edited product manual and box content prior to mass production.

● Assisted in writing manuals for new products.

● Participated in creation of new banners to be displayed at the Aroma Housewares booth at the 2012 International Housewares Show held in Chicago.

● Assisted in setup of the Aroma Test Kitchen blog site used to feature new recipes and cooking methods in Aroma products.

● Updated the Online Retail Prices document used to track product pricing of top retail clients for the Account Managers to pull from in submitting quotes.

Freddie Mac McLean, VA

ORM Risk Associate, February 2011 – October 2011

● Utilized value stream mapping to develop and update narrative and flows for the Single Family Portfolio Management (SFPM) business areas processes and procedures.

● Participated in Risk & Control Self-Assessment (RCSA) meetings with the SFPM business areas to assess controls and operational risk.

● Served as internal and third-party audit liaison to the business areas, providing required access to business applications and supplying requested documentation.

● Served as Designated Security Analyst for SFPM by providing user and application support for all business areas via the ISR system, as well as provided support to group and application owners with the FSA and ABSR reviews and attestation.

● Created trend analysis reports to track progress on the newly implemented pre-audit function in SFPM’s Default Fees & Claims business area, tracking the audit’s monetary and quantitative data consumed in the reimbursement system VendorScape.

● Served as Enterprise Business Continuity liaison for SFPM by issuing and ensuring compliance of bi- annual AlertFind and VPN tests, maintaining the business areas Essential Employee lists, and aiding the business areas in developing their business continuity plans.

● Organized various training sessions for SFPM employees, such as Root Cause Analysis training, SAS 70 training, Sensitive Private Personal Information training and Careful Communication with Borrowers training.

● Assembled and managed the ORM reporting process which tracks audit results and finding remediation.

ORM Coordinator Sr., September 2009 – February 2011

● Oversaw Onboarding and Offboarding process of CWs and FTEs, including submissions of CARDs, DARTs, and ISRs for equipment and application access, as well as train new staff to successfully integrate into ORM.

● Updated ORM’s activity calendar to reflect annual, bi-annual and quarterly processes.

● Wrote and assembled ORM policies and procedures to reflect the department’s activities.

● Provided general admin support for ORM staff members, including submitting office supply orders, arranging internal meetings, and organizing and submitting expense reports for staff members.

Food Allergy and Anaphylaxis Network Fairfax, VA

Marketing Coordinator, June 2007 – September 2008

● Composed and edited written material for the Events Department, including distributing e-mail blasts using Convio, designing Walk Web pages, and updating the Walk Chair Manual.

● Served as graphic designer for the Events Department by creating and editing posters, brochures and flyers for mass production, designs for the Walk T-shirt, logos for sponsors, and letterhead for the department.

● Served as the Walk website administrator by editing the content and layout for the 2008 and 2009 versions, and maintaining the site with daily content and graphic updates.

● Served as production manager and liaison between Events Regional Managers, and printing companies regarding production and distribution of brochures, posters, flyers and T-shirts.

● Provided Events staff with support for the 19 walks held in 2007 and 26 Walks held in 2008; traveled to various locations as a back-up staff to organize and maintain success of the events.

Technical Proficiency

Microsoft Office: Word, Excel, Access, Outlook, Power Point

Adobe Illustrator, InDesign, Photoshop

Lotus Notes, SharePoint/DocShare, Snagit, Adobe Connect

Dreamweaver, Convio, WCM, CQ5, HTML

OpVantage, Paisley GRC, BlitzDocs, ISR3

Education

Christopher Newport University

Newport News, VA

2002 - 2006 Major: English

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