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Resume:
BERNARDINE CLARE WESTWOOD
CURRICULUM VITAE / RÉSUMÉ
RÉSUMÉ SUMMARY
Current Position : Customer Support Representative
Current Specialization : Order Management
Highest Education : Professional Certificate in Secretarial Studies
Years of Experience : 18 yrs
PERSONAL PARTICULARS
Name : Ms Bernardine Clare Westwood
Date of Birth : 9th August 1979
Nationality : Malaysian
Address : 8-04-17 Halaman Kenanga,
Lengkok Nipah 3, Sungai Dua
Gelugor, Penang 11700
Pulau Pinang
Possess Own Transport : Yes
Email : acz3wl@r.postjobfree.com
Tel : +6-014-***-****
Personality : Responsible, Self-Motivated, Decisive, Courageous, Resourceful, Determined, Resilient, Outgoing, Creative, Have Sense of Humor, Independent & Dependent
Availability : Immediately after a notice period of 1 month
EMPLOYMENT HISTORY
1. Current Company (manufacturing) : Celestica (M) Sdn Bhd - 2003 - 2016
Position Title (Level) : MPS (Master Production Scheduler – Planning)
Specialization : Order Management,
Role : Order Management, Customer Support, Prod Planning
Industry : Aerospace / Aviation / Airline – Manufacturing Aero space
Job Responsibilities
Overall Responsibilities
•To develop and maintain a strong relationship with designated customers.
•To ensure the customers’ needs are well taken care of, especially in terms of prompt delivery and quick response to requests and enquires.
•To manage and co-ordinate activities to meet set objectives and customer requirements
•MRP (Material requirements planning) preparation & Execution
Specific Responsibilities
Responsible for day to day operational issues related to customer delivery requirements.
OOR (Open Order Report) Updates for customer to review and take actions.
Receive orders from customers via emails and load orders into SAP (Systems, Applications and Products) system.
Coordinate and work together with Customer Focus Team (CFT) members from SCM (Supply Chain Management, Production, Engineering, Logistics and other departments to ensure On Time Delivery and improved quality.
Coordinate shipment arrangements to customers, working closely with Logistics.
Attend to customer complaints promptly and effectively.
Prepare & Execute weekly MRP. Generate reports including gap analysis report and maintain level loading of orders.
Attend daily GYAT ( Get Your Act Together) - Meetings to discuss and monitor progress of work and take appropriate actions where necessary.
Team Management: Drive team to meet organizational and customer objectives. Ensure team closes customer issues in a timely manner. Coordinate meetings with the CFT. Coordinate and participate in conference calls with customers and team members who are in other divisions.
Prepare internal and external reports through gathering, analyzing and summarizing data and information from the departments.
Maintain regular and professional communication with customers.
Maintain proper documentation records according to internal and external audit requirements.
Train new customer-service employees.
Other related duties.
2. Century Roxy Park Hotel Singapore
Dec 2000 - Aug 2002
Position Title (Level) : Guest Service Agent (Junior Executive)
Specialization : Customer Service
Industry : Hotel / Hospitality
Job Responsibilities
Greet and register incoming guests. Process guest folios and collect payment.
Cash handling including foreign exchange currencies
Handle guest requests and concerns promptly and with courtesy.
Assist guests with any inquiries on local information.
Attend to room reservations
Screen telephone calls
3. Sheraton Langkawi Beach Resort, Langkawi
Dec 1999 - Oct 2000
Position Title (Level) : Guest Service Agent (Fresh/Entry Level)
Specialization : Customer Service
Industry : Hotel / Hospitality
Job Responsibilities :
Greet and register incoming guests. Process guest folios and collect payment.
Cash handling including foreign exchange currencies
Handle guest requests and concerns promptly and with courtesy.
Assist guests with any inquiries on local information.
Attend to room reservations
Screen telephone calls
EDUCATIONAL BACKGROUND
Professional Certificate in Secretarial Studies
Graduation : 1998
Institution/College : Goon Institute, Ipoh, Malaysia
Duration of Study : 18 Months
SKILLS
Microsoft Office - Excel, Words, Power Point
SAP – System Application Product
Languages
Language Spoken Written
English (Mother tongue) Very Good Very Good
Bahasa Malaysia Good Good
Trainings
Attended French classes from 6th November 2008 to 19th January 2009 (Beginner Level 1).
Attended Excel (Microsoft Excel 2010) training (Intermediate & Advance).
Attended workshop on Emotional Intelligence in Organizations.
Attended Effective Presentation & Facilitation Skills
Attended Behavioral Interviewing Skills
REFERENCES
Name : Mr Tan Chooi Long
Job Position : Store Senior Manager
Relationship to Applicant: Working Colleague
No. of years known : 10 Years
Tel No. : +6-012-***-****
Email : acz3wl@r.postjobfree.com
Company : Celestica (M) Sdn Bhd, Kulim
Name : Mr Sivan Govindasamy
Job Position : Operation Executive
Relationship to Applicant: Ex Working Colleague
No. of years known : 5 Years
Tel No. : +6-016-*******
Email : acz3wl@r.postjobfree.com
Company : PKT Logistics, Kulim
Name : Ms Caroline Moi
Job Position : Program Manager
Relationship to Applicant: Ex Working Colleague
No. of years known : 12 Years
Tel No. : +6-012-***-****
Email : acz3wl@r.postjobfree.com
Company : Venture Electronics Services (M) Sdn Bhd, Penang
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