Customer Service Representative
Resume:
JOHN PETERMAN
PROFESSIONAL PROFILE
Over ** years experience with CA Gen, C, UNIX.
Insight Global
Software Engineer
State of Arkansas Department of Human Services
Working as a contractor for Hewlett Packard Enterprise developed upgrades for the Letter Generator
application for the new Medicaid system for the state. Developed XML queries and templates for 60 letters to
be sent to customers of the system or attorneys. Had to learn XML in order to get the XML queries and
templates prepared
2013-2015
Convergys
Inbound Customer Service Representative
Took inbound customer service calls and tried to help the customers with their problems
2012-2013
QAT Global
CA Gen Programmer Analyst
State of Nevada Dept of Health & Human Services
CA Gen Web Conversion Project
Member of a six person outsource CA Gen conversion project. Performed CA Gen development tasks converting Nevada’s UNITY application (Statewide Child Welfare Information System) from a Windows based client/server application to a browser based web application using CA Gen’s window design tools.
Supported the conversion of client/server pages to web mode using the ASP.net environment.
Utilized Agile project management methodology for daily status reporting.
TSYS
Worked on converting five tables to Version 10 of Oracle. Use CA Gen to download data into files in Linux operating system. Reviewed the extracted files for accuracy and preparation for upload to new version of Oracle.
1996 - 2011
Ingersoll Rand
CA Gen Programmer Analyst
Supported a large CA Gen Order Management System and Billing System. Unix, C, and Oracle environment. HTML, ASP, and Java web pages designed with CA Gen tool set.
Developed the programs to load order and shipment data into the Shipment History data warehouse. This data warehouse became the central point for users to review data concerning shipped orders.
Involved in the development of the order status tracking subsystem. This subsystem tracked each order as it progressed through the ordering process, capturing the date of each status change.
Led the project to develop the forecasting subsystem of the order management application. This subsystem consisted of a series of web pages and batch programs. This greatly improved the process in which internal users communicated with external users concerning order forecasts.
Co-led the project to move an application which automatically generated daily orders for re-stocking Dealer inventory from a SQL Server based system to that of the order management system.
Developed 40 web pages primarily using the CA Gen tool set. Code generated by CA Gen was in HTML, JSP, and Java. Made enhancements to the generated logic to allow CSS style sheets, incorporating these changes into the tool set procedure logic. Developed Java action blocks to automatically pick up user id and password – eliminating user sign in. During the web development phase, also used Javascript and JQuery to bettter asist with comprehension of the generated code.
Supported the billing system used to bill external customers for orders placed in the order management system. This system was also maintained in the CA Gen tool set. Using the tool set developed a set of 10 client-server programs which allowed users to view data loaded into the Shipment History data warehouse. Most of the programs personally developed for the billing system were batch programs. Made data model changes as required.
1984 – 1996
Lockheed Martin Energy Systems
Programmer
Served in several development roles of increasing responsibility during tenure. CA Gen, COBOL, IDMS, ADS/O, data modeling, C++, PL/SQL, and Oracle Forms.
Served a three-year rotation as part of the Data Resource Administration group. Worked with project teams to develop data models for 15 projects
Used CA Gen to develop applications in the VAX/Unix/RDMS environment.
TECHNICAL SKILLS
Tools & Languages:
COOL:Gen /:Advantage Gen / CA:Gen (6.0 – 8.0)
MS Office Suite, SQL, PL/SQL, UNIX Shell Scripts, HTML/CSS/XML, Java
Platforms & Databases:
UNIX, Windows 7
Oracle, MS Access 97
EDUCATION
University of Missouri
Bachelor of Science – Computer Science
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